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Description

The Private Brand Product Safety and Compliance (PBPSC) team protects our customers, the environment, and Amazon by ensuring safe and compliant Private Brands products. This begins upstream, where our technical experts advise on product-level requirements and the impact of new regulations by defining testing protocols for our Private Brand businesses. Midstream, our program enablement team utilizes tools from the technology ecosystem to build processes that enable new product launches and market expansion. To measure our effectiveness, our downstream “post-launch” teams conduct independent audits of product compliance and monitor and investigate reported customer concerns.

The Private Brands Product Safety and Compliance Team is seeking a Sr. Program Manager to join our organization. The person in this role will be responsible for the development and execution of our Audit Readiness program, as part of our ongoing commitment to compliance health and excellence. This program is newly developed and will serve to substantiate that Private Brands can uphold a level of excellence when it comes to protecting customers and ensuring Amazon PB products are safe and compliant. You will partner and consult with our policy and intelligence, operations, quality, legal, and business partner teams to develop strategies, set objectives, define requirements, and implement sustainable and systemic solutions to deliver on long term program goals. You will identify relevant metrics using quantitative and qualitative data points related to process and product risk parameters.

Key job responsibilities

• Responsible for goals in an area where the strategy may not yet be defined. Establish workflows, SLAs, and operational excellence mechanisms.

• Make appropriate trade-offs to manage risk, and clearly communicate goals, roles, responsibilities, and desired outcomes to scope and deliver complex solutions.

• Promote a culture of compliance, proactively engaging with retail business teams to understand business objectives and communicate reasonable deliverables.

• Apply expertise and judgment to determine the right stakeholders to inform decisions. Able to design the right workforce strategy to meet long-term process targets. Lead with limited guidance.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 4+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.