F5 Networks, Inc Sr. Manager, CX Research & Design - RP1027873 in SEATTLE, Washington
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Come work at a company where innovation and teamwork support the most exciting missions in the world!This is an amazing time at F5. For over 20 years, we have been the industry leader in application delivery. Now, were also helping our customers thrive on any architecture and across any multi-cloud environment. F5 is the only company on the planet that powers applications from development through their entire lifecycle so our customersenterprise businesses, service providers, governments, and consumer brandscan deliver differentiated, high-performing, and secure digital experiences that are changing the world.
But our success isnt driven solely by what we do. We also care deeply about how we do it. Our culture is how we live, every single day, and its producing exceptional resultsnot only for our customers, but also for our employees. We understand that your life is about more than just work, so were committed to a culture that supports your whole life.
Be part of a Global Marketing and Customer Experience organization that is obsessed with delighting customers, contributing directly to the financial success of our company, and telling a compelling story about the impact that our products and solutions have around the world. Come be part of a company thats on the leading edge of transformation. Come be a changemaker.
Overview: The Sr. Manager, CX Research & Design is responsible for building and driving our process for creating effortless and delightful experiences for our customers within the moments that matter most. The scale and scope of this team spans across F5s entire customer journey on behalf of our portfolio of products, services and experiences we offer to ensure high customer satisfaction, loyalty and lifetime value among our customers. This role will play a pivotal part in evaluating priorities and focus areas by leveraging data and insights, inputs from key stakeholders and other external market trends to provide a plan to address challenges. They will help provide inputs to support the customer journey mapping and scorecard, help identify the experience gaps, and help recommend and drive improvement opportunities. The successful candidate will provide outside-in perspectives and recommendations leveraging industry best practices and world class standards.
In partnership with the CX leader, the Sr. Manager, CX Research & Design will work cross-functionally to mobilize the company around a unified view of the customer experience and will build and drive the implementation of a portfolio of initiatives designed to optimize customer experience. Leveraging data to identify opportunities for improving customer experience and building customer loyalty, this role will help establish and continually improve a measurement framework and achievement targets for customer experience across F5.
Areas of focus:
Build and drive the strategic CX priorities: Drive process for determining priorities and areas of focus leveraging data & insights and create a plan and roadmap to address challenges.
Measurement & Insights: Gain alignment across organization o