Experience Inc. Jobs

DescriptionSite Program Manager Location: William Booth Center (811 Maynard Ave S, Seattle, WA 98134) | Schedule: Monday-Friday, 8:00am-4:30pm Status: Full-Time/Exempt | Pay: $75,000/year Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community! The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it's a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. The Site Program Manager is responsible for the daily implementation of all program policy for the William Booth Center's residential programs. By working with individual program staff, this responsibility includes-but is not limited to-implementation and oversight of program policies and protocols, all case management supervision, and specific related staff training. This position is under the direct supervision of the William Booth Center Director. Duties & Responsibilities Review and analyze training needs and promote and coordinate training and development programs to improve individual and organizational performance. Maintain and develop staff by supervising directly to include onboarding, coaching, training, evaluating, and mentoring. In coordination with William Booth Center Director and management team, participate in long- and short-range planning and goal setting; evaluates and revises plans and goals as program needs change. Assign clients to case managers, as well as to yourself. Follow up with case managers to ensure they are achieving goals and success for residents. Attend and participate in all staff and manager meetings. Maintain proactive relations with other service organizations. Demonstrate working knowledge of emergency resources and network organizations. Monitor, evaluate, report, and record training activities and program effectiveness. Provide policy and procedure guidance to subordinate staff. Review and approve case managers' requests for direct client assistance. Provide supportive care to residents experiencing personal crisis. Respond to emergency situations that may arise, making decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Monitor, evaluate, and record training activities and program effectiveness. Participate and coordinate direct referrals from local agencies to intake residents. Oversee discharges in close supervision and coordination with WBC Program staff Ensure regular practice of shelter programs public health safety protocols. Ensure advocacy for housing, public assistance, and other services as needed. Generate monthly, quarterly, annual, and periodic statistics and reports as required. Perform other administrative functions as requested. Education & Experience Bachelor's degree in social work preferred. Psychology, public administration, business, or related fields will also be considered. Four years of program management and/or case management supervision experience in lieu of formal education will be considered Three years of related supervisory experience Knowledge/experience working with Veterans and the Veterans Administration The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employe