Experience Inc. Jobs

At MacDonald-Miller Facility Solutions ("MacMiller") we . As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our 1000 employees across 8 offices - there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customers' expectations and . Our clients trust their toughest projects with our integrated teams, including: New construction - From an architectural 3D model to a completed 40 story urban building that is on time and on budget Special projects - Updates/remodeling for existing commercial buildings for new efficiencies Service - On demand and scheduled maintenance ensuring tenant comfort Building performance - Control systems and automation for energy improvement and minimal surprises People love to work at MacDonald-Miller, and it's because we all share the same - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. - We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments. - Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families. - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting. - We are committed to continuous, . Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. - Take the work seriously, but never taking ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. Service Coordinator: This is where you come in. We're looking for a Service Coordinator to support our commercial HVAC Technicians and Service Coordination team by scheduling and maintaining thorough records for service schedules, resources, equipment, and information for the field service team. You would be a key Service business member, responsible for effectively communicating all emergency service and ongoing maintenance activities in an assigned geographical area. This level of accountability involves robust and collaborative communication with your customers, technicians, and teammates to evaluate & prioritize the workload in this fast-changing environment. In return for achieving aggressive goals, you'll get rewarded with more to own, a ton of growth opportunities, and more freedom than you've probably ever had. Top 3 things to deliver in the first year to be a hero: Effective Triage - Evaluate and prioritize work and service requests continually and communicate with techs to provide necessary information for each dispatch. Organizational follow through - Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a good team player. Clear communication and partnership - work to keep your team and stakeholders informed to build trusting relationships. The Service Coordinator role reports to Ashley Skelton - Service Response Center Supervisor, on a collaborative team working on various projects and initiatives to support our growing business. Your Background: What kind of person will thrive in this role? You should have... A track record of delivering excellent customer service even while under pressure Ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes and answ