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Description

Are you passionate about solving complex customer and business problems at scale? As a Product Manager in the IT Product and Development team, you will play a critical role in defining product vision, strategies and, roadmaps for our IT product suites. You will be at the forefront of customer interactions across the full breadth of Amazon businesses, surrounded by team members who are passionate to improve customer experiences.

Key job responsibilities

The key job functions of the role include:

• Create strategies for IT products leveraging Data Science and Machine Learning

• Manage project lifecycles, from customer research, through strategic planning and roadmaps, to launch, product adoption and customer feedback

• Implement the go-to-market plan and execution, working to ensure that internal teams have what they need to be successful

• Define goals and monitor key performance metrics to identify opportunities and improve product performance

• Identify and research opportunities to innovate on behalf of Amazonians

A day in the life

In this role, you will engage with internal customer groups to identify problem to solve, opportunities for growth, and define product requirements and goals. You'll partner with User Experience researchers and designers to define the user experience. You'll work with Technical Program Managers and Software Developers to build products that bring long term value and deliver continuous improvements to your customers.

About the team

The IT Product and Development team builds a suite of technology experiences to help corporate Amazonians self-serve and engage with IT support. We build automations to empower IT Support Engineers to solve customers' IT issues. Our team is continually striving to innovate and improve product management and development standards to deliver robust and cutting edge technology.

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.