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Description

AWS is hiring a Product Manager, to develop, maintain and improve our operational business model for the new Skills Center program. The AWS Skills Center team engages both Individual Learners and Organizations in targeted audience segments and geographies across AMER.

In this role you will be responsible for managing the business KPIs and interpreting data in an ambiguous environment to inform business leaders towards program success. You will also function as the physical site leader for a Skills Center location in Seattle. You will create daily and weekly standard work requirements for on-site employees, as well as document lessons learned that will improve future sites cost and performance. You will collaborate across various functions within AWS T&C including Branding, Marketing, Strategic Operations, Communications, Product Delivery, Finance, and Product Launch as well as with AWS Technical teams . These collaborations will vary between running the business on daily deliverables up to long-term strategic business decisions that will influence the future of the program. You will also partner with AWS Public Policy, Amazon in the Community (AITC) and AWS Social Responsibility & Impact (SRI), along with local and national mission-driven organizations to facilitate awareness and participation from Skills Center target audiences.

The ideal candidate must have a proven track record of success in program management, communication skills, strong attention to detail, outstanding process improvement and operational excellence skills, a collaborative work style, and an unparalleled work ethic. The right candidate is extremely data-driven and comfortable with writing and executing on various types of communications and programs; has demonstrated experience working effectively in a fast-paced, high-pressure entrepreneurial environment with a strong desire to roll up your sleeves; and proven experience managing priorities and working effectively across a number of internal stakeholders. Candidates that are passionate for delivering free cloud skills training to learners will thrive in this role.

This is a unique opportunity to play a key role in an exciting opportunity running a physical location for AWS Training & Certification.

Key job responsibilities

• Develop a deep understanding of the Training and Certification business.

• Partner with AWS T&C Education Programs team, and T&C Strategic Operations; responsible for creating, measuring, and executing a cohesive business model for defined training offerings.

• Coordinate end-to-end planning of daily, weekly and quarterly activities/initiatives across all work streams (e.g., Branding, Marketing, Strategic Operations, Communications, Product Delivery, Finance, and Product Launch)

• Use data and Key Performance Indicators (KPIs) to optimize and continuously improve program processes and procedures.

• Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.

• Report on critical milestones within a new site launch, including activities to coordinate across regions and/or localization for global roll-out.

• Manage and execute internal team communications to ensure cross-functional teams are informed and aware of program updates

About the team

As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about revolutionizing the way people advance their cloud skills and careers. We equip diverse builders of today and tomorrow with the knowledge they need to leverage the power of the AWS Cloud. Join our dynamic, fast-growing team and help us empower new learners to build cloud skills.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience

• Experience owning/driving roadmap strategy and definition

• Experience with end to end product delivery

• Experience with feature delivery and tradeoffs of a product

• Knowledge of key customer experience metrics and methodology (e.g., NPS)

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights

• Experience working across functional teams and senior stakeholders

• Experience in using statistical analysis to identify issues or opportunities for improvement

• Experience working in a physical store

• Experience owning technology products

• Bachelors degree or equivalent experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.