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Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: As a Senior Manager, Customer Advocacy, you will lead the development and evolution of a strategic portfolio of customer advocacy initiatives. This includes maturing and scaling existing programs - such as customer references, storytelling, reviews, and awards- that foster meaningful relationships through both virtual and in-person engagements. By amplifying the customer voice across go-to-market channels, you will ensure these programs drive authentic connections and tangible business outcomes. Success in this role hinges on your ability to boost customer participation, drive internal adoption, and leverage data-driven insights and automation to optimize program performance. As part of the broader Customer Marketing team, you will collaborate closely with Marketing, Communications, Field Operations (Sales, Customer Outcomes, Customer Experience), and Product teams, ensuring alignment and impact across the organization. With regular visibility from executives, this role provides a unique opportunity to expand on a well-established foundation of advocacy programs and campaigns, driving loyalty, retention, and growth across a global customer base spanning diverse industries. This is a remote position open to candidates residing in open to candidates residing in the US except the San Francisco Bay Area and NYC Metro Area. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact - helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Develop and scale our strategic advocacy program portfolio: Lead the growth of our advocacy and loyalty programs, including awards, strategic partnerships, digital reputation, storytelling, and distribution initiatives. This involves building strong partnerships with leadership teams across Field Operations, Marketing, and Product to launch and evolve programs that foster authentic and lasting customer relationships with key accounts. Additionally, you will incorporate innovative solutions, such as AI-driven sentiment