Experience Inc. Jobs

Operations Service Delivery Manager

FTE w/Benefits

West coast region - WA Preferred with PST hours

Key Responsibilities:

Driving Successful Delivery:

- Lead Sales Operations team to successful delivery outcomes and KPIs by creating a collaborative, inclusive, and process-driven work environment.

• Oversee all day-to-day operations across all services/programs as needed - Provide coaching and awareness training to team management leads and staff with daily stand-up calls across multiple geographies.

• Drive consumption of service programs through client relationship building and proactive value awareness campaigns across client seller teams.

• Proactively identify, design, and solicit new business growth opportunities for service expansion and revenue attainment through upselling and cross-selling to additional business stakeholders with service catalog and value-proposition mindset.

• Coach and build stakeholder relationships across multiple unique Sales Operations programs through a collaborative culture that drives desired business outcomes.

• Lead recurring syncs with all key stakeholders (weekly/monthly) to provide delivery status reports, mitigate delivery concerns, develop new business programs, and solicit sponsorship/feedback on new transformation projects.

• Responsible for project financial health and reporting, including monthly invoicing reporting and resource/headcount tracking processes.

• Develop and lead recurring QBR/ABR meetings for all contracts, ensuring clients understand the value of the outcomes provided by sales operations services provided.

• Lead contract renewals and negotiations to ensure revenue retention and growth across multiple contracted programs, providing stakeholders with financial models, prospective service outcomes, and growth opportunities that help drive additional value for client.

• Ensure training and compliance requirements as set forth by client agreements are met

and recorded for audit purposes.

Service Improvements and Transformation:

• Proactively define, guide, and orchestrate service delivery improvements through thought leadership on digital transformation, process optimization, and automation projects. Define scope and business requirements of service improvements and transformation projects. Oversight of delivery progress reporting and updates as defined and with sponsorship from key stakeholders.

• Provide Coaching to Sales Ops teams and leadership on process updates, upcoming changes, and awareness to ensure that delivery outcomes are met per latest stakeholder requirements across all programs and services.

People Management:

• Guide sales operations team staff (globally) across all delivery centers and programs. Clarifies accountabilities, performance metrics, and prioritized delivery tasks.

• Provides mentorship, coaching, and professional development for all staff to ensure talent retention and upskilling.

• Field staffing issues, concerns, PTO requests to mitigate delivery risk.

Email resume to me at: Harneet.Sapra@sogeti.com

Minimum educationqualification: Bachelor-s degree

The benefits our employeesenjoy:

• Competitive Salary

• 401(k) Savings Plan- Matched 150% up to 6%.

• Medical benefits

• $12,000 in Tuition Reimbursement

• 100% Company-paid mobile phone plan

• Personal Time Off (PTO) and paid Holidays

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.