Job Information
McKinley Irvin IT Support Technician - Onsite - Professional Services in Greater Seattle Area in Seattle, Washington
IT Support Technician Analyst - Onsite - Professional Services in Greater Seattle Area
Join one of PSBJs 100 Best Workplaces for 2022, 2023 & 2024 to work with a highly skilled team that moves mountains to support our business goals. Based in our Kirkland office, this is an onsite role requiring mobility to work among our offices in Puget Sound as well as supporting remote staff, as needed. The IT Support Technician plays a key role in consistent improvement of IT Team's solutions, services, and support across the firm.
Interested in this unique opportunity to join an amazing firm? A completed application, cover letter, resume, and wage requirements are required for consideration. No agency inquiries, please.
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To apply https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=166000&clientkey=6BB1C280CC57C5A22AA5705137AB61D2{rel="nofollow"}
*What We Offer: *
- Work that makes a meaningful difference in the lives of others
- A supportive community of purpose-driven individuals
- Competitive compensation, PTO, and benefits
State-of-the-art technology, resources, and support
What You Contribute:
You will leverage your experience and can-do attitude to to provide excellent support to employees, issue troubleshooting, system imaging, software updates, hardware, networks, and to provide business systems application administration. The IT Support Technician's goal will be to ensure that our technology infrastructure design includes the full lifecycle of the service, including security, stability, and efficiency. In addition, this role will provide end-user training and documentation to ensure the employees can work efficiently.
Key Areas of Responsibility:
- Provides appropriate answers to internal customer and external client inquiries with diplomacy and appropriate sense of urgency; escalate to vendor support as needed and manage vendor support tickets.
- Responsible for day-to-day application support for all levels. This includes user access, permissions, and ensure users and business systems are operating securely and efficiently.
- Works with various vendor to implement, troubleshoot, and ensure MI is utilizing the computer systems and services to the maximum capacity.
- Responsible for customizing and making changes to applications at the administrator level.
- Creating documentation and evaluating changes in designs, reviewing, and updating support and process documents, and establishing standard operating procedures.
- Troubleshooting software issues as they arise and ensure support tickets are created and managed.
- Installation and and configuration of software and hardware; management of network servers and technology tools; monitoring of performance and maintain systems according to requirements.
Ensure security through access controls, backups, and firewalls.
This role will be successful when:
Our technology infrastructure design includes the full lifecycle of the service, including security, stability, and efficiency.
Able to troubleshoot computer, network, wireless, security, issues.
Working in a team environment, demonstrating flexibility and ability to pivot to meet adjusted priorities.
Able to interact with IT team, developers, and vendors to understand software limitations and future enhancements
Achieving successful installation and configuration of software/hardware; management of network servers and technology tools; as well as performance and ma