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JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. The role of the import specialist is to process and handle air and ocean import shipments for our customers, ensuring the highest quality standards and providing service solutions that meet or exceed our customers' requirements. An import specialist must ensure compliance with laws and regulations, as well as JAS Forwarding operating procedures. Within some JAS locations, this position may also be responsible for the completion of all custom house broker transactions and other government agency regulations in a timely manner. ESSENTIAL FUNCTIONS: * Prepare, review and process appropriate documents (i.e. customers classification, commercials invoices, etc.) ensuring files contain all necessary copies, are accurate and in the proper sequence * Receive and track customer bookings/shipments, update client of shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost and invoice all files * Comply with all company business process guidelines * Bill/Invoice each file to the respective customers paying close attention to payment terms for the responsible party * Resolve and reconcile incorrect payables by working with vendors and overseas offices * Assist sales, department manager(s) and colleagues in compiling quotes * Provide accurate job costing forecast ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines * Provide responsive customer service * Dispatch freight for delivery, maintain communication with trucker throughout delivery * Ability to recognize any changes in customers shipping down trends and report to Management * Ability to be cross trained and act as a back-up for any member of the team if necessary * To report on customer performance and identify any change in support * Promote compliance across the department/section * Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management * Ensure all timely correspondence to customers * Other duties as requested SUPERVISORY RESPONSIBILITIES: * None QUALIFICATIONS: * Excellent organizational skills * Excellent Communication skill * Flexibility * Strong computer skills including Microsoft Office suite a plus * Detail oriented, able to multitask and meet deadlines * Able to work in a team and independently * Knowledge of US customs laws, practices and procedures EDUCATION AND EXPERIENCE: * High School Diploma is ac plus or GED required * Minimum 3 years' experience in imports (AIR & OCEAN) or combination of education and expertise required * Experience working is Cargowise (C1) is preferred * Experience and knowledge regarding import, compliance, rules and regulations preferred * Knowledge of Importer Security Filing (ISF) preferred * Good working knowledge of Incoterms required ENVIRONMENT: 100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds. ADDITIONAL: Follow the Company HR Policy, the Code of Business Conduct and department policies and pro To view the full job description,