Experience Inc. Jobs

Job summary Amazon\'s mission is to be \'Earth\'s most customer-centric company and best employer\'. Our award-winning Customer Service team is an essential part of that mission. The Device, Digital and Alexa Support (D2AS) organization supports customers across all of Amazon\'s Devices and Digital Services, from Alexa service, Kindle and Echo, to Prime Video, Music, Games and Twitch. We pioneer and drive innovation and customer obsession into everything we do. With thousands of associates across the world, we\'re building a world-class technical support organization. We want customers to get the help they need, when they need it, and in whichever format makes it simple for them. We are looking for a Global Head of Communications for Device, Digital and Alexa Support (D2AS) Leader that will be is responsible for the internal and external D2AS executive communications strategy. This leader owns the executive communications for the D2AS Vice President; he or she creates content for a variety of communications needs that align with business goals. The role will distill complex information into engaging content (e.g., keynotes, internal presentations, videos, news, org announcements) for global audiences. The role will also lead a team to build and execute communications mechanisms that keep our employees informed, develop style guidelines and communications governance standards across all internal channels, monitor and measure the effectiveness of communications through digital analytics, surveys, and other key performance indicators. Work/Life Harmony. Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren\'t focused on how many hours you spend at work or online. Instead, we\'re happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work. Mentorship and Career Growth. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we\'re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Key job responsibilities * Own the creation and delivery of compelling, executive-level presentation materials (slides, scripts, messaging documents, and customer stories) for D2AS senior leadership. * Develop and deliver innovative multi-channel communications initiatives to engage and inform global D2AS employees. * Provide issues management and crisis communications support, when required. * Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies. * Partners with Amazon corporate communication and public relations teams * Track and report content effectiveness metrics to internal stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact. * Develop and manage internal communications (for example, intra- or cross-divisional messages, talking points, frequently asked questions (FAQs), associate-facing promotional materials, presentations, articles). * Support and educate teams in their communications delivery * Drive adoption for D2AS communications channels. About the team At D2AS, we have launched a new vision to be earth\'s most trusted device and digital service provider. We are on a transformation journey to delight our customers and engage our associates. The communications leader will be an extended member of the D2AS leadership team and will help us develop compelling communications to internal and external partners and key stakeholders. We are a team of \10K global associates that support customers in 140+ countries and we des