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The Global Operations Manager performs service delivery for an outsourced vendor corporate real estate (CRE) technology Program, ensuring we are satisfying the customer, meeting our contractual obligations and delivering with excellence. They are also responsible for business operations of the account which includes talent management and Program performance. Primary Responsibilities Contribute to establishing cross-functional team key performance indicators and actively measure team progress and success criteria Define measurable goals, objectives, and metrics that show measured impact and progress over time and implement a governance framework Identify areas for process improvement and recommend operational changes to improve results Collect and validate data for Business Reviews (MBRs & QBRs). Prepare and issue monthly and quarterly reporting to key stakeholders. Implement benchmarking support utilizing data from multiple sources to tell a story or educate the team, with direction and guidance from Center for Excellence (C4E) Lead Leverage established TA teams on Program to support execution of below items: Partner with teams globally to understand talent acquisition, utilization and HR processes to ensure the Program and our team members are appropriately supported on the Program and at JLLT Engage Practice Leadership for strategic staffing reviews and decisions Act as a liaison between Account Leadership and talent acquisition to incorporate demand needs into the resourcing process Manage and coordinate resourcing activities across a team of Resourcing Managers and broker resolution of resource conflicts Participate in the development and distribution of best practices, process documentation, and user support materials for applicable tools Assist with management of scope and tracking of initiatives Provide support on Change Management strategy through communications and trainings Role Requirements This role must be able to effectively communicate and collaborate with global partners and stakeholders. Excellent communication skills, both written and verbal Strong critical thinking and problem-solving skills Strong influential skills with ability to work across diverse stakeholders to drive common solutions Strong presentation skills including presenting to executive levels both internally within JLLT and externally at the customer. 3-5 years of relevant work experience, preferably in a Professional Services business Highly organized and able to handle multiple complex workstreams simultaneously JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.