Job Information
Parent Trust for Washington Children Family Help Line Coordinator in Seattle, Washington
Program Description: Family Help Line
Program Description: Family Help Line
82,523 babies were born in Washington State in 2023. Kids do not come with an instruction manual, but in Washington State we have the Parent Trust Family Help Line. The Family Help Line is a statewide, toll-free telephone line and online searchable database. For over 40 years, the Family Help Line has provided education, training, and support to parents with children ages 0-18 and providers in Washington State.
Job Description: Family Help Line Coordinator
The Family Help Line Program Coordinator is responsible for receiving Family Help Line calls and contacts, caller follow-up, data entry, agency and resource research, and ongoing outreach. The Family Help Line Program Coordinator functions as a member of the overall Parent Trust team and is supervised by the Family Help Line Manager.
*Phone Line/Email Duties: *
- Must be able to work at the Parent Trust office (2200 Rainier Avenue South, Seattle, WA 98144). Please do not apply if you cannot work at this location.
- Must be an excellent listener --actively listen to callers and provide specific feedback that indicate the caller's unique concerns are being heard and understood.
- Provide support based upon the caller's needs and expressed concerns, with the primary intent of assisting in immediately reducing the caller's level of stress.
- Provide parent coaching which includes positive parenting techniques, knowledge of child development and problem-solving skills.
- Provide referrals to appropriate community resources.
- Complete accurate and timely Family Help Line caller data forms.
- Complete outcome evaluation surveys.
- Maintain client confidentiality.
- Adhere to expectations of a Washington State mandated reporter.
Administrative Duties:
- Timely and accurate data entry.
- Regularly check voicemail/email/texts and respond promptly.
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``` - Research/update agencies and resources that provide services to families in Washington State. - Gather and mail of publication requests. - Inventory and ordering of publication resources.
Required Qualifications
Must be able to work 20 hours per week, Monday through Friday, between the hours of 1 pm to 5 pm at the Parent Trust offices -- this is non-negotiable. Please do not apply if you cannot work these days or hours.
Must be fully vaccinated and provide documentation of vaccination
Must be able to successfully pass a WA State Patrol Criminal Background Check.
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