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At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Life at F5 is never dull. We are constantly identifying industry trends and disruptions, then innovating to get ahead of future customer needs-creating application services that help the worlds leading organizations deliver their critical business apps faster and with the highest levels of flexibility, security, performance, and support.

But our success isnt driven solely by what we do. We also care deeply about how we do it. At F5, our culture is how we live every single day. And its producing extraordinary results not only for our customers but also for our employees. We understand that your life is about more than just work, so were committed to a culture that supports your whole life.

Have you ever wanted to work with a team of security experts that work directly with industry-leading security products? The F5 Engineering Services (ES) Manager for Security is dedicated to working with our Security products and engineers that support Advanced WAF, Advanced Firewall Manager, DDoS Hybrid Defender, and NGINX App Protect (DoS).

The ES Manager is a key member of the global support management team, providing leadership & direct supervision to a broad group of skilled engineers. The ES Manager acts as the key contact for managed escalations. This responsibility requires the ES Manager to interact with the management of customer or partner organizations regarding the high profile and, on occasions, high impacting events during intense and acute situations.

The ES Manager interacts & communicates with the leadership teams from other departments such as Product Engineering, Sales, Channel & Marketing to ensure continuous collaboration with other groups to achieve success for F5.

In our matrix-managed environment, the Manager's role requires interaction across multiple Global Network Support Center locations requiring leadership skills to address both immediate operational actions and strategic collaboration in line with F5 policies and Quality Management System.

This is an ideal position for a proven support manager with a strong security background managing senior security engineers. You will lead various complex mission-critical escalations where our customers security is a concern.

What will you do?

Provide Leadership for the Engineering Services Team

Act as an escalation point, as required, to ensure our valuable customers issues are resolved

Management duties include the supervision of exempt and/or non-exempt level staff. This includes but is not limited to conducting performance evaluations, approving paid-time-off (PTO), assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions.

Regularly interact with other leaders and executives within and outside of F5, gaining cooperation and solutions for the team and customers.

Manage customer interaction by coordinating communication internally and externally and directing issues to resolution.

Ensure high customer satisfac