Experience Inc. Jobs

From the beginning, human connection has been core to Starbucks purpose. We set out to be a different kind of company, creating a culture of warmth and belonging and deep care for our coffee farmers and partners (employees), to our customers and communities all over the world. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

We are looking for a  director, Partner & Labor Communications who will lead a small team of communication managers and agency partners dedicated to providing outstanding internal and external communication strategies, execution and support to our labor relations organization and company leaders. This partner will be responsible for designing, developing, and delivering labor relations communication strategies and tools that connect every partner to their Starbucks Experience, as well as lead Starbucks communications efforts in building and maintaining a productive relationship with unions in the Starbucks North America business. As the Communications lead on our Partner & Labor Relations team, this director will work closely with the broader Starbucks internal and external communication, legal, issues, public policy teams, and retail leaders across the country.

We are looking for someone who leads through our Starbucks Mission, Promises & Values and has a track record of achieving excellence through delivering on priorities, problem-solving, building capability and leadership, and developing high performing teams. That means:

• Experience working closely as a trusted expert with senior leaders to identify needs, define strategy, develop action plans, identify deliverables, present results, measure outcomes, and provide recommendations.

• Great experience leveraging data and insights to develop and implement employee communications and engagement plans that support leaders and their teams to listen, learn, share, celebrate and come together in service of each other, communities and building a better, different kind of company, together.

• Knowledge of and leadership within legal, partner, & labor relations including the organizing, bargaining, ethics and legal process and how to engage partners in both unionized and non-unionized workplaces.

• Being a champion for partner experience, our Mission and nurturing a positive company culture, by finding new ways to connect partners and share stories.

• Expertise in developing and implementing both reactive and proactive communications strategies and plans – including retail communications and media relations- and rapid response support to leaders.

• Ensuring inclusion, diversity, equity and accessibility are integrated into practices at all levels. 

• Leading with a growth mindset and acting as a catalyst for change – seeing opportunities and driving improvements.

We’d love to hear from people with:

• Bachelors degree and a preferred minimum of 10 years advanced experience in consulting and working with senior leaders in the design, development, and execution of partner communications & engagement strategies and initiatives, including change management, in unionized and non-unionized workplaces

• Preferred minimum of 10 years of leading a high-performing team and agency partners

• A deep curiosity for store operations and what it’s like to be a Starbucks partner. The ideal candidate understands the right voice and tone necessary for our store manager, shift supervisor and barista audiences and has a demonstrated understanding of Starbucks and its retail business. 

• Progressive experience providing communications counsel and leading development of effective communications (written, visual, digital) for employee audiences

• Experience establishing collaborative initiatives with multiple departments.

• Demonstrated project management experience, providing effective oversight across the design, delivery, and outcome stages.

• Demonstrated ability to effectively manage time, prioritize tasks, work independently and maintain confidentiality.

• Excellent communication and facilitation skills, proven track record of building strong collaborative relationships with senior stakeholders

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

Join us and be part of something bigger. Apply today!

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .