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Company Description Anomali delivers earlier detection and identification of adversaries in your organization\'s network by making it possible to correlate tens of millions of threat indicators against your real time network activity logs and up to a year or more of forensic log data. Anomali\'s approach enables detection at every point along the kill chain, making it possible to mitigate threats before any material damage to your organization has occurred. Job Description: The role of Director of Customer Success Management requires expertise in SIEM (Security Incident and Event Management) and a proven track record in leading customer facing teams within the security industry. As the leader, you will be responsible for bridging the gap between customer business goals, security objectives, and the expected outcomes of their investment in Anomali solutions. This role involves working with major companies worldwide, establishing trusted advisor relationships with key stakeholders, including CISOs, SOC leaders, and CTI management. Your primary objectives will be to understand customer needs, drive adoption of Anomali products, enhance business value and ROI, and address any friction points that may arise. Responsibilities include: Customer Facing: • Engaging with customers regularly and cultivating strong trusted advisory relationships with key stakeholders, including CISOs, SOC leaders, and CTI management. • Aligning customer business goals, security objectives, and expected outcomes with Anomali solutions. • Promoting the adoption and usage of use cases that meet customers\' security objectives in a measurable manner. • Assessing and advising customers on how to enhance and optimize their SOC and CTI programs. • Serving as an escalation point for customer concerns and advocating for their needs within Anomali. • Continuously monitoring customer engagement, adoption, and usage analytics, identifying risks to customers\' business goals, and collaborating with the account team to develop risk mitigation plans or escalate as necessary. Team Management: • Hire, enable, coach, manage and develop a highly motivated team of CSMs. • Facilitate training that will enhance product knowledge, technical skills, process know-how and customer handling skills of team members. • Ensure integration of your team with other functions, such as sales, product, engineering and other customer success teams. • Track and improve operational metrics for effective CSM operations. • Continuously identify ways of process improvement and increasing productivity of the team. • Collaborate with the sales team to achieve/exceed renewal and upsell goals. • Cross-functional Collaboration: • Work with other teams to optimize the customer experience. • Feed \"Product Intelligence\" and \"Customer Intelligence\" to the sales, product, engineering and customer success teams. Skills and Experience: Requirements: • Minimum 10 years of experience at one or more major SIEM vendors or working with SIEM products. • Minimum of 5 years of experience in managing customer facing teams. • Customer-centric mindset with the ability to build strong relationships with CIOs, CISOs, and SOC/CTI leadership. • Proven track record of accelerating business value and ROI from customers\' investments in security solutions. • Demonstrated ability to meet and exceed revenue and growth goals and objectives. • Excellent communication skills. • Intellectual curiosity, strong learning ability, and analytical skills. Desired Skills: • Previous sales experience is highly desirable. • Strong consulting and project management skills