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Slalom LLC Digital Service & Chatbot Technical Architect - Global Salesforce in Seattle, Washington

Who You'll Work With In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals. What You'll Do Job Title: Digital Service & Chatbots Technical Architect - Global Salesforce You are the Salesforce subject matter expert, focused on designing and ensuring delivery of complex Salesforce solutions for and with our clients based around Service Cloud and its peripheral products that enable customer facing communication. You are a self-driven individual with a "get it done" attitude and a passion to solve complex business and technology problems. You will lead an effort on multiple Digital Service & Chatbot engagements by architecting solutions or creating them depending on the project and resources available. Responsibilities: * Translate business requirements into well-architected solutions that best leverage the Salesforce platform * Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states * Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed * Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations * Work with the business to shape content on multiple projects at the same time * Train the owner to understand how the bot NLP model works after we teach them how it works. * Owns the technical solution design for the duration of a project * Create content for the bot inside of the bot builder or ensures the project team owns this. * Work with a business analyst to lead training of solution * Lead and foster growth of newer and more inexperienced technical team members * Be the go-to resource for creative and complex solutions in the Digital Service space * Assist with technical qualifications and requirements for potential clients and pursuits * Contribute to staffing decisions based on project requirements and best fit * Conduct technical screenings in the interview process for Senior candidates * Travel Requirement: up to 50% travel for the Global Salesforce Team Qualifications: * Salesforce and Service Cloud experience * Digital Engagement experience is ideal (Messaging Channels, setup and customization) * Embedded Service (Live Agent, OmniChannel, etc) experience is ideal * Strong Salesforce development experience required * LWC, Aura, Apex (core, web services) * Web development experience ideal * Git repository strategy and implementation experience ideal * 5+ years of hands-on delivery experience About Us Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver prac