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FlightSafety International Inc Customer Success Engineer in Seattle, Washington

Customer Success EngineerCustomer Success | Seattle, WA or Remote - USThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.Our agreement with employeesDocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you'll be loved by us, our customers, and the world in which we live.The team Our Customer Success team is the largest organization in the world focused entirely on agreement processes and technologies. We are the Agreement Experts. With hundreds of thousands of successful customers worldwide, we know how to help our customers see results quickly. And that experience is just one of the reasons our customers trust us to connect, automate, and integrate their systems of agreement, everywhere they need to get work done. As part of our global team of Agreement Experts - in professional services, customer success management, learning and enablement, and customer support - you'll bring your knowledge, insights, and proven expertise to help our customers achieve more than they ever thought possible.The positionThe Customer Success Engineer (CSE) is the primary technical contact for accounts that have Enterprise Premier Support and are entitled to a designated support engineer who is an expert in their use cases, implementation, and installation. The CSE maintains all aspects of the technical relationship, from troubleshooting possible issues, filing and advocating for enhancements, partnering with engineering and sales, preparing for new releases and rollouts and otherwise participating in the overall account management support of the customer. The CSE will manage all of their customers' cases, ensuring that accurate resources are leveraged, monitoring time to resolution, advocating bug fixes, managing sensitive and business critical issues impacting either the customer's business or impacting DocuSign's relationship with the customer, and in general doing everything possible to bring a speedy resolution to the issue.The CSE will own the primary technical relationship with our Enterprise Premium Support customers. Within this relationship they will arrange meetings, broker and arbitrate meetings between the customer and DocuSign, and in all appropriate ways represent their customer's technical needs to DocuSign, and DocuSign's offerings to their customer. This position is an individual contributor role reporting to the Senior Manager, Customer Success Engineering and is designated Flex. ResponsibilitiesManage and cultivate the technical relationship and communication with Enterprise Premium accountsDrive resolution of complex production issues, including escalation, system testing, strategy sessions and distribution of knowledge throughout the companyAcquire and maintain knowledge of existing systems and new systems in order to provide accurate assistance and training to customers and CSE TeamAct as a trusted technical advisor for DocuSign products and advanced DocuSign features, such as our APIs, DocuSign Connect, Powerforms, Templates, Embedding SigningInterface with internal groups for problem resolution and issue escalationAct as the liaison and customer advocate inside DocuSignEnsure consistent delivery of all Enterprise Premium Support program components<