Job Information
PACE Staffing Network Customer Service Representative (Cantonese) in Seattle, Washington
Job Responsibilities:
- Answering 40+ inbound phone calls per day from members.
- Documentation of calls using computer systems
- Process emails and other documentation requests
- Answer questions about contract or on-the-job rights
- First-step representation for grievances, assistance filing a grievance and/or referral to the staff team which handle collective bargaining and employer relations
- Answer questions about participation, including membership status/dues
- Assist workers with completing membership card signing
- Answer questions on employment benefits and enrolling for healthcare benefits
- Assist workers in registering for training courses and with questions relating to course completion and credits
- Participation in activities, including civic engagement (of members) such as voter registration, get-out-the-vote and grassroots political advocacy.
Translate written materials or spoken interpretation during meetings or representational proceedings.
Job Details:
- Payrate: $26.42 per hour
- Schedule: 8:00am-4:30PM
- Location: Downtown Seattle
- Opportunity for some remote work after a 5-week initial orientation/training period in Downtown Seattle
- Benefits include:
- $100 Wi-Fi (per month)
- Fully employer-paid family health, dental, vision and pharmacy benefits (including domestic partners of same or opposite sex),
Fully employer-paid defined-benefit pension through SEIU, a generous leave package, an optional 401(k), and additional benefits as explained in the CBA
Candidate Requirements:
- Fluent in Cantonese (a language assessment will be given)
- Ability to work within a fast-paced environment (client is currently handling a high volume of calls, and representatives are often required to handle 40-50 calls per day)
- Ability to interact with caller in BOTH English and/or Cantonese
- Strong English-speaking skills are required
- Ability to follow call flow script to gather information on caller and answer questions appropriately.
- Ability to uphold a high-level of customer service skills and techniques in order to resolve caller complaints and concerns
- At least 1-year of direct Customer Service experience
- Previous call center experience is preferred
- Critical thinking aptitude
- Stable work history (not too many employment gaps, long periods of employment at one employer)
- Computer/Technical skills