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The Salvation Army Case Manager in Seattle, Washington






STATUS: Non-exempt―Full time

GENERAL STATEMENT:The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is the spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

EDUCATION AND WORK EXPERIENCE:• Minimum: Bachelors Degree. Social Work or Human Services preferred or equivalent experience• Demonstrates experience in 3 or more of the following fields: Human services, Veteran’s services, case management, housing navigation, community building and knowledge of resources available for persons experiencing homelessness that may have co-morbidities.• Experience working with persons experiencing homelessness in shelter / residential programs preferred

SCOPE OF POSITION:The Case Manager provides trauma informed, housing focused case management, and general and intensive social services for persons self-identifying as male, often with co-occurring disorders, who are experiencing homelessness which includes: all or part of a comprehensive housing readiness assessment (HRA), individualized service plan (ISP) and service-intensive case management intended to assist the individual towards self-sufficiency. The case management program engages clients using strength-based, client-centered methodologies in order to establish an alliance to assure that the client is respected, motivated and supported to reach goals identified by the client and case manager. Key program goals include exits into permanent housing, increased household income and connections to community resources.

Provides personal, direct services in unusually complex situations or as required by unique circumstances. This position works in concert with other case management staff and is under the direct supervision of the Program Manager for Client Services. The CM provides education and application assistance for persons seeking Social Security benefits or any state assistances. For this reason, CM must either be SOAR trained or be able to obtain SOAR training withing the first 6 months of employment. CM is also responsible for obtaining advanced training in areas relevant to populations served and to train other CMs using knowledge and skills received from training.

Must possess the knowledge to assess clients for their ability to complete ADL/IADLs as requirements for entry into any program offered by TSA. Some knowledge and training in care of clients with aging and/or disability issues preferred. Special consideration given to those who possess a CDP/CDPT certification and/or with knowledge of issues around mental health and wellness.

The heart and passion for The Salvation Army’s mission is crucial Knowledge and skill in trauma informed care, harm reduction practices and motivational interviewing, housing first methodologies is required. Community organization, excellent communication skills both written and verbal, customer service skills, ability to utilize databases and complex systems, preferred. Bi-lingual or lived experience, a plus.Required: successfully pass background check and possess valid WA State driver’s license.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:• Broad and up to date knowledge of community-based resources (e.g. low-income/supportive housing, employment placement services, Social Security/medical benefits, access to medical, mental health & dental services, etc.) for both the civilian and Veteran populations. Ability to create and maintain strong relationships with community-based organizations that serve persons experiencing homelessness as well as organizations that serve the Veteran population.• Ability to engage with diverse populations in a respectful and culturally responsive manner by demonstrating a commitment to the values of equity and inclusion and expressions of personal identity.• Working knowledge of de-escalation techniques in conjunction with trauma-informed care practices. Also trained and skilled in motivational interviewing techniques for exploring readiness to change.• Understanding and willingness to fully comply with mandatory reporting requirements and laws pertaining to vulnerable adults.• Strong use of the English language in verbal and written communication (Spelling―90% Grammar―85%).• Team player• Detail oriented• Ability to work in a fast-paced environment and maintain poise under pressure.• Strong commitment to HIPAA practices around keeping client information confidential.• Possesses a valid Washington State Driver’s License, and has the ability to pass The Salvation Army driver requirements.• Complete the Bloodborne Pathogen training and possess current CPR/First Aid/Narcan/Naloxone certification or be able to obtain it within the first 90 days of employment• Knowledge of Homeless Management Information System (HMIS) and WellSky database preferred.

SOFTWARE-RELATED SKILLS:• Microsoft Outlook, Word, and Excel required• Microsoft PowerPoint, helpful• Working knowledge of integrated database applications such as HMIS and ability to use new software programs with basic training.• Ability to use copier/scanner/fax required

ESSENTIAL DUTIES AND RESPONSIBILITIES:• Provide comprehensive case management that includes, but not limited to: screening and assessing clients; creating, implementing and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources. Provide case management for clients with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence. Case management services to include crisis intervention is provided to individuals in a goal directed, task centered, and time limited manner. Provide information regarding services and provide transportation as needed to people seeking services.• Continually monitor and evaluate each client’s progression through their case management plan, and develop corrective action revisions to the plan as needed;• Assist clients with application for Social Security or any State Assistance. SOAR training required and or ability to complete training within 6 months of employment.• Foster a professional and welcoming environment in all interactions with clients, guest, vendors and colleagues, regardless of differing identities, backgrounds, beliefs and choices;• Participates in trainings as assigned and coordinates in house trainings for staff based on trainings.• Develops and maintains team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.• Serves as mentor to fellow staff members (CMAs), be available for consultation on client cases as needed, and report pertinent information to Program Manager. Provides support for complex cases. Work in tandem with other case managers to assist clients in reaching their case plan goals.• Participates in unit staff meetings and in case management meetings and provide case summaries and client status information.• Adhere to strict boundaries and professional ethics in the care of others.• Monitor adherence to program rights, responsibilities and policies.• Along with the Program Manager and other CMs, co-facilitate monthly VTP and TLP house meetings.• Along with the Program Manager, cover shifts if necessary.• Assists with scheduling and performing periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.• Assists the Program Manager in tracking and assigning of clients to case managers.• Actively participates in spending down appropriate funds for programs; works with Program Manager and Business Manager to stay within budgets limits and spending needs.• Assists the Program Manager with the development of case management standards, guidelines and paperwork to assure high quality care management to program participants• Assist individuals in developing an aftercare Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homeless to self-sufficiency. Successfully exits clients from program using progressive engagement strategies.• Maintain weekly contact with caseload for the first 30 (thirty) days of program participation. Then, meet at lease semi-monthly, or as needed, with individuals to monitor goals and update case plan.• Keep accurate and timely case management and staffing notes and organized and confidential records. Ability to input client case records in WellSky and HMIS or other required database systems with basic training. Ensures that case records, social services system (WellSky and HMIS) and required forms and reports are maintained in the prescribed format• Complete the following training: The Salvation Army Driver Training, The Salvation Army’s Protecting the Mission Training, The Salvation Army Pathway of Hope Training, HIPPA Compliance Training, Clarity (HMIS) and WellSky databases.• Assists in the development and implementation of training for all intake, assessment, case management and direct care staff on gay, lesbian, bisexual and transgender issues.• Complete comprehensive, ongoing training to assist in guiding staff on identifying and addressing basic health issues that affect LGBT clients. Development of a comprehensive resource list for appropriate referrals for LGBT physical health and mental health concerns. Outreach to and development of relationships with other agencies and providers with expertise in LGBT health care.

PHYSICAL REQUIREMENTS:• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead• Ability to operate telephone• Ability to operate a desktop or laptop computer• Ability to lift up to 45 lbs. • Ability to access and produce information from a computer• Ability to interpret and understand written instruction

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

Equal Employment Opportunity





  • Bachelors or better in Social Work

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)