Experience Inc. Jobs

Description

Are you customer obsessed, data oriented, technologically curious, and passionate about driving improvements to Amazon customer experiences? Amazon is seeking an experienced, talented, and motivated BIE Manager to join our team focused on driving new and improved customer experiences across Amazon's businesses globally.

Our Customer Experience and Business Trends (CXBT) team is seeking a skilled and motivated Business Intelligence Engineer (BIE) Manager to analyze and deliver insights to help us better serve customers. The right candidate is passionate about understanding customer needs, perceptions, and experiences, diving deep into complex problems, and continuously striving to deliver deeper insights. The person in this role will innovate, build new methodologies to generate insights, and make recommendations to drive actions that directly impact our current and future customers. A successful candidate will possess excellent analytical skills, and have the ability to work collaboratively to influence business leaders at all levels, including senior management.

Key job responsibilities

• Manage a centralized team of BIEs responsible for collaborating with a broad set of partner and business stakeholder teams to drive new and improved customer experiences.

• Identify new data sources and invent new methodologies and approaches to understand and drive improved customer experiences.

• Drive efforts to simplify, automate, and standardize processes across the team to drive efficiencies, expand scope, and drive increased impact to customer experience.

• Drive operational excellence and continuous improvement.

• Own and execute end-to-end delivery of core BIE responsibilities to drive improved customer experiences, such as: a) implementing and applying data signals such as customer loyalty and satisfaction; b) designing quantitative methods to accurately measure customer experience; c) collecting data on customer perceptions and experiences; and d) applying analytics to generate data insights on customer experience and quantify customer impacts.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

This requisition is for a business intelligence leader role within CXBT's centralized economics, analytics, and measurement science team. This team drives customer experience improvements through science modeling and quantitative data analytics.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | New York, NY, USA | Seattle, WA, USA

Basic Qualifications

• 7+ years of business intelligence and analytics experience

• 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience

• Experience with SQL

• Experience with ETL

• Experience with data visualization using Tableau, Quicksight, or similar tools

• Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software

Preferred Qualifications

• 4+ years of working with very large data warehousing environment experience

• 10+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience

• 3+ years of quantitative and qualitative data science/business intelligence with significant business impact experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,100/year in our lowest geographic market up to $223,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.