Experience Inc. Jobs

DescriptionBroadband Dispatcher I, II or III Seattle, WA Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Dispatchers provide outstanding customer service and support to Astound's internal work groups and customers. Facilitate effective communication between field and office to expedite customer work order handling. Generate, process, and track system work orders. Ensure high quality and accurate service by assisting and resolving a wide variety of internal customer requests, inquiries and complaints. Where you will work: Remote opportunity in Seattle, WA. Individual must within a 60 mile radius to Astound Broadband's Seattle, WA office for training and other potential office visits if needed throughout the year. A Day in the Life of the Broadband Dispatcher: Monitor and assist with management of customer technician routes Maintain ongoing communication with technicians Complete pre-calls to customers Conduct post-installation surveys Verify integrity of ICOMS accounts against work orders Execution of significant project to support the internal and external customer base Other duties as assigned What You Bring to the Table: Experience: 2+ years of customer service experience required, preferably in a call center environment. Knowledge, Skills and Abilities: The skills listed are required to be executed at an intermediate level. Effective Communication (verbal and written), Knowledge Retention and Recall, Ability to Handle Pressure, Speed and Efficiency, Creative Problem Solving, Empathy, Organizational Ability, and Computer Literacy. Education and Certifications: High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year) Employee discount program ( If in our serviceable area) *Benefits listed above are for regular full-time positions The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is: Broadband Dispatcher I - $18.18 - $25.45 per hour Broadband Dispatcher II - $19.09 - $26.72 per hour Broadband Dispatcher III - $20.04 - $28.06 per hour Perks of the position : Remote work schedule. (Must within a 60 mile radius to Astound Broadband's Seattle, WA office. ) All necessary equipment to perform job duties will be provided. Our Mission Statement: * Take care of our customers * Take care of each other * Do what we say we are going to do