Experience Inc. Jobs

Application Engineer Location : Location US-WA-Seattle Location : Address 425 Pike Street Location : City Seattle Location : State/Province WA ID 2025-3410 Category Technology Position Type Full Time Min USD $95,000.00/Yr. Max USD $120,000.00/Yr. Min USD $95,000.00/Yr. Max USD $120,000.00/Yr. Job Summary We are seeking a highly skilled and detail-oriented Application Engineer to join our WaFd Bank Technology team. This role is crucial in designing, implementing, and maintaining applications that support our banking operations and ensure efficiency, security, and compliance. The Application Engineer will be responsible for understanding customer needs, configuring and optimizing our banking products, providing technical support, and ensuring the successful deployment of our applications. The Application Engineer will collaborate with cross-functional teams to deliver reliable and scalable solutions tailored to the financial industry. Successful Application Engineer must: Lead by example. Develop productive relationships with business and technical leaders across WaFd. Demonstrate skill in diagnosing, addressing, troubleshooting, and resolving diverse application issues across multiple platforms. Reflect WaFd Bank's corporate values and ethics, including integrity, teamwork, ownership, simplicity, discipline, service, and kindness. Assist the manager in optimizing operational effectiveness, productivity, and Ensure a high level of customer satisfaction by delivering excellent. Key Functions:Application Design, Development & Support: Design, configure, customize, and optimize banking applications, including core banking systems, deposit platforms, loan processing platforms, document management platforms, file transmission, ITSM platforms and payment gateways to meet client specifications. Coordinate and execute application installations, upgrades, and integrations. Troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions. Provide post-deployment support to ensure seamless operations. Identify and resolve technical issues to minimize downtime and enhance system reliability. Analyze customer feedback and transaction data to identify opportunities for improved functionality. Technical Consultation: Collaborate with customers to understand their requirements and technical challenges. Provide expert guidance on product capabilities and recommend solutions that align with customer needs. System Integration: Collaborate with internal teams and third-party vendors to integrate new banking technologies with existing infrastructure. Ensure seamless data exchange between core systems, customer-facing platforms, and back-office applications. Collaboration & Communication: Act as a technical liaison between IT, business units, and external partners to ensure alignment with organizational goals. Provide regular updates on application performance and project milestones to stakeholders. Training & Documentation: Create and maintain comprehensive technical documentation, user guides, and support materials. Train end-users and internal teams on new applications and systems upgrades. Deliver Exceptional Service: Know the company's technology, financial products, regulatory climate, and functionality needs and use them to support business units in improving their products and services. Maintain knowledge of Bank systems and processes to help with technical needs, projects, and audits. Model integrity and professionalism, including personal appearance and conduct, banking industry knowledge, customer service and int