Job Information
Arcoro Training Program Manager in Scottsdale, Arizona
Why Arcoro?
Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, you’ll enjoy a top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.
At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.
About the Job
As a Training Program Manager, you will design, plan, and implement a new training program for Arcoro customers. The Training Program Manager will help customers to adopt and realize meaningful business goals with the Arcoro platform and services post implementation. As an individual, you should be naturally curious and analytical, understand that personal commitment supported by the hard work of data analysis is key to keeping your customers happily invested in your organization.
Responsibilities:
Maintain and grow training program for current customers to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
Develop, implement, and maintain external training materials with the training team through avenues such as webinars in our ON24 platform
Travel onsite to customers for one-on-one training and coordinate targeted training events with the Director of Events
Work with Arcoro Marketing Department to continually build audiences for training and collaborate on upcoming training needs
Collaborate with internal teams to uncover the most asked questions and topics to build training around which will positively impact support ticket volume
Work with multiple teams to proactively develop unique solutions, ideas, and improved training
Ensures that training materials and programs are current, accurate , and effective.
Refine cadence to conduct or facilitate training sessions for customers
Tracks lessons learned over the course of a program and share those lessons using both customer feedback and analytics from the ON24 platform
Work closely with Implementation to complete any ‘additional training’ needs
Refine and grow the use and ability for AMs to sell Training Packages
Required Skills & Abilities
Superb communication skills, both written and verbal
Excellent presentation skills
Excellent client services skills and professional demeanor
Strong project management, consulting, risk management and issue resolution skills
Self-starter demonstrated ability to work independently and to be accountable for results with minimal supervision
Demonstrated problem resolution skills
Proven skills in data analysis and reporting
Excel under pressure; ability to work both independently and cooperatively in a fast-paced environment.
The ideal candidate must be willing and able to travel and stay overnight about 2-3 times per month, as needed, to meet the role's demands.
Preferred
Bachelor's Degree or comparable experience
2-3 years' experience in a training role
Perks and Benefits:
Competitive salary
401(k) with Company match
Medical/Dental/ Vision, STD/LTD, Life Insurance
Unlimited PTO and Company-paid holidays
Hybrid work
About the Company
A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.
Arcoro is a Fair and Equal Opportunity Employer
Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.