Job Information
Choice Hotels Program Manager, Loyalty Operations (Hybrid) in Scottsdale, Arizona
Program Manager, Loyalty Operations
Scottsdale, AZ (Hybrid)
W ho are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Program Manager, Loyalty Operations in the Choice Privileges Department’s Loyalty Operations Team . The Loyalty Operations Team works closely with our tech organization to implement new projects and enhancements and ensures that our technology works effectively in production. As a key member of our Loyalty Operations Team, you will have the opportunity to work on major corporate initiatives like implementing new program benefits for the Choice Privileges loyalty program.
Are you good at managing projects, keeping groups organized and informed, and can take a goal or objective and determine the steps required to achieve it? We invite you to apply today for our Program Manager, Loyalty Operations role today and #MakeItYourChoice .
Your Responsibilities
Work with Governance and IT teams to prioritize, plan, execute, and implement new CP initiatives, fixes, and enhancements requiring IT development resources.
Research and define business requirements, review, and assess technical documents and feasibility, monitor project implementations, assist with quality assurance/testing plans, and coordinate with related departments for internal projects.
Proactively research and work with appropriate IT or other personnel to correct problems with the software affecting operations for reward programs, in the Customer Service Center, or at the hotels.
Prepare presentations and communications about the aspects of new or revised programs.
Serve as primary contact for operational issues/requests for Choice Privileges new enhancements .
Assist in the development and testing of CP Marketing promotions.
Your Experienc e, Skills & Competencies
Bachelor's degree in a related field required or equivalent experience.
At least 5 years’ experience in a marketing department coordinating a program or product enhancements; project management experience required .
Excellent technical, analytical, and critical thinking/problem-solving skills.
Proficient in Microsoft Office with advanced knowledge of Excel.
Takes initiative to identify issues and resolve them to completion.
Strong organizational skills, detail-oriented, and ability to coordinate multiple projects at once within tight timelines while keeping strong attention to detail .
Demonstrates key competencies to include planning and aligning, managing complexity, and action orientated.
Ability to create and maintain project plans and timelines.
Your Team
This is an individual contributor role that will report to the Director, Loyalty Operations & Partner Integration . You will have 4 teammates and collaborate with cross-functional departments on a regular basis.
Your Work Location
As our Program Manager, Loyalty Operations , you will be based in our beautiful, s tate-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
Right now, our associates in Scottsdale, AZ are working in a hybrid environment, up to 4 days per week in the office and virtually from your home office the remaining days. We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com (http://about:blank/) .
At our worldwide corporate headquarters in North Bethesda , MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Total revenues were $425.6 million for third quarter 2023, a third quarter record and a 3% increase compared to the same period of 2022. Please click here (http://about:blank/) to review highlights of our results.
* PLEASE NOTE: This role is not eligible for sponsorship *
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
CONNECT THE WORLD THROUGH THE POWER OF HOSPITALITY
We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.
Visit http://careers.choicehotels.com to learn more.