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Massage Envy Instructional Designer in Scottsdale, Arizona

The Instructional Designer is a critical link in helping the Learning and Development department at Massage Envy Franchising, LLC achieve high-quality design materials that support training and implementation of franchisor national initiatives by franchisees and their staff. This role is laser-focused on building effective and engaging training programs that drive measurable business results within the Massage Envy franchise network.

What You’ll Accomplish

Success Outcome #1: Drive the design and creation of high quality training materials for franchisees and their staff to support national franchisor initiatives.

Key Responsibilities:

  • Update and maintain training content available to the Massage Envy franchise network

  • Build instructor-led, virtual, and self-guided training materials using the Adobe Creative Cloud, Articulate software, and Camtasia video editing software

  • Work closely with Subject Matter Experts to craft significant and accurate training content

  • Build and execute measurement and evaluation strategies for training content

Success Outcome #2: Innovate the use of Instructional Design and Learning and Delivery for the Massage Envy franchise network.

Key Responsibilities

  • Craft new methods to train the franchise network utilizing tools like video, interactive PDFs, and gamification

  • Help move the Massage Envy brand’s training content from​ outdated, antiquated content to more interactive and effective content

Success Outcome #3: Monitor the success of training programs and initiatives as they relate to customer surveys and performance critical metrics.

Key Responsibilities

  • Incorporate a more formal evaluation process for the required and recommended training programs for Massage Envy franchised locations

  • Update and improve projects based on feedback and evaluations

  • Collaborate with SMEs and conduct other industry research to identify training needs and improve required and recommended training content for Massage Envy franchised locations.


  • Bachelor’s Degree or equivalent work experience

  • Experience working with instructional design (ISD) principles and practices to include: adult learning theories, interactive training and learning design, e-learning design principles, for both synchronous and asynchronous learning strategies

  • Experience with the ISD process such as performance analysis, training needs assessment, task analysis, design, development (storyboards, scripts and course content) and evaluation\Ability to work independently as an internal consultant to identify issues to design and develop solutions through diagnostic thinking, listening, asking effective questions, and through creative thinking

  • Consistent record crafting materials, planning, and coordinating various training programs in multiple modalities

  • Extraordinary social, partnering, and consultative skills\Outstanding technical skills\Strong problem solving and analytical skills

  • Experience using online course development software (e.g. Articulate, Adobe Creative Cloud, Camtasia)

  • Proficient with Microsoft Suite products

  • Ability to explain complex subjects in simple terms

Strongly Preferred: Experience with franchising or the franchise model

Massage Envy Franchise LLC Benefits:

In addition to a great work environment, Massage Envy Franchise LLC offers Medical, Dental and Vision Benefits.  Paid Life Insurance and 401K, Generous Paid Holidays, vacation, and sick time. At Massage Envy Franchise, LLC, we believe in helping people feel their best through total body care—a mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best!  

Massage Envy Franchising, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Job ID: 2021-124538

External Company URL: www.massageenvy.com

Street: 14350 N. 87th St.

Post End Date: 8/16/2021

Telecommute: No