Job Information
Envita Medical Center Help Desk Technician - Level 1 in Scottsdale, Arizona
Job Title: Help Desk Technician - Level 1
Location: North Scottsdale, AZ (near East Bell Road and the 101)
Compensation: $35,000 - $45,000 annually (Dependent on Experience)
Employment Type: Full Time with Benefits (Medical, Life, Dental, Vision, and 401K)
Schedule: On-site Monday through Friday 9:00 a.m. to 5:00 p.m. After-hours or weekend support may be needed from time to time for special projects. NO major holidays!
Envita Medical Centers is seeking a Help Desk Technician - Level 1 to join our IT team. The successful candidate will serve as the initial point of contact for troubleshooting all desktop-related problems, including hardware/software, password resets, email, and copier/printer problems. Our IT infrastructure consists of 200+ Windows-based computers with multiple departments and locations. You will receive orientation and training on our various business operations.
Primary Job Responsibilities:
Provides entry-level Tier 1 desktop support.
Troubleshoot problems from employees such as connecting to copiers/printers and Internet connection problems.
Respond quickly to support requests for our ticketing system by phone, email, or chat.
Ability to identify problems and facilitate solutions.
Tracking issues to resolution and updating the ticketing system.
Escalate more involved problems to the appropriate technical staff.
Follow up with staff to ensure issues are resolved.
Onboard new employees with login accounts and computers, if needed.
Support office relocations by planning and executing the unhooking, transporting, and reinstalling workspaces and other IT equipment. Ensure minimal downtime by efficiently coordinating the disconnection and reconnection of hardware.
Set up and maintain desktop computers and install Microsoft OS patches.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Communicate all relevant IT events and issues with appropriate staff regularly and efficiently.
Ability to function efficiently in a fast-paced environment.
Local travel is required, and you must have reliable transportation.
Other related duties as directed.
Required Qualifications to be Successful in This Role:
Ability to diagnose and resolve basic computer technical issues.
Good communication and collaboration skills - a team player.
Good understanding of Microsoft Office365 products.
Someone personable, works well with others, friendly, and professional.
Excellent customer service skills.
Detail oriented to keep detailed notes on tickets
Good organization and time management skills.
Good written and oral communication skills.
Good analysis and problem-resolution skills.
Must be able to multitask.
Must be able to lift 50 lbs.
Strong moral and ethical conduct.
Preferred Qualifications:
Working knowledge of networking computers.
Working knowledge of Microsoft Active Directory experience.
Experience using remote software (TeamViewer or other remote desktop tools).
CompTIA A+ or Network+ certification preferred.
Build your career with us!
Be a part of a fast-growing healthcare facility that focuses on changing medicine and patient care. We are looking for a candidate who is willing to grow with us and take their career by the reins. This individual must be a self-driven forward thinker with great personal skills and a solid work ethic.
Please note that final job offer may be contingent on successfully passing a background check and drug screen.
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