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Description

The National Security Customer Group of SAIC is seeking a Client Systems Technician to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will work on high-visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.

Additional responsibilities may include:

• Provides Tier 2 deskside end-user support with strong interaction skills

• Troubleshoot hardware and software issues, image Windows 11 OS, deploy equipment, and perform asset management

• Need to be able to work independently and as part of a team

• May need to lead or assist in small projects and team efforts

• Diagnose, deploy, recover, and troubleshoot mobile IT equipment

• Perform IMAC (Install, Move, Add, Change) procedures and lifecycle refresh activities

• Utilize Service Now for updating the IT service management system of record, documenting problem resolution, tracking progress, and ensuring SLA compliance. Update the status of service requests within the IT service management system

• Experience supporting Active Directory, MS Office Suite, VPN, SCCM, VTC, MS Teams

• Escalates complex problems to upper-level engineers

• Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration

• Escalation point for Junior and Mid-level desk side engineers

• Ability to act independently in a high visibility customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues

• Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Qualifications

Required Education and Experience:

• BA/BS

• Ten (10) or more years of experience

• DoD Secret clearance

• Service Now Associate Support Specialist Certification

• Must have at least one of these IAT Level II certifications: Security+, CCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP

• Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility for Operating System (e.g., Microsoft, Linux, Solaris, etc.)

• HDI Technical Support Professional required within three (3) months of job acceptance

Desired Qualifications:

• MA/MS

• Service Now Practitioner Support Specialists Certification

• ITIL Foundations (v4) certification

(It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.)

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2501234

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability