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Thermo Fisher Scientific Digital Specialist, Customer and Channel Insights in Scoresby, Australia

This is an exciting opportunity for an expert in insights to bring their professional experience and join an established eCommerce and Marketing team to implement robust and meaningful analytics for all channels, with a focus on digital channels across Australia and New Zealand. In this role you will perform sophisticated data analysis and financial modelling to support eCommerce and digital channel operational performance.

This role supports eCommerce strategies to build a comprehensive view of how customers engage and transact with Thermo Fisher Scientific, including B2C and B2B. You will apply your analytical skills to craft and evaluate datasets and digital channels as you develop models to increase efficiencies, growth and data driven decision making. Success will be achieved through critical insights and information that cross-functional collaborators can use.

Key Responsibilities:

You'll develop dashboards through partnership with multiple teams, that bring together agreed measures and key performance indicators utilising Power BI as the main business intelligence and dashboard tool. Your passion for understanding and improving data sources to efficiently integrate and streamline data presentation and quality will enable teams to collaborate and deliver optimised customer solutions.

As campaigns are launched, your support and expertise in delivering insight on performance in coordination with team members to present efficiency and effectiveness measures will provide valuable information which supports growth in subscribers and revenue.

As you build and lead analytics projects for strategic programs you will have the opportunity to collaborate with local, regional and global teams to analyse the effect of different online and offline channels and tactics. Using this information you will be a key participant in the development of innovative ways to deliver optimisation, improvement and growth of digital channels.

With your experience in working with sophisticated data issues and methodologies and your excellent written and verbal communication skills, you will be integral in helping to mentor team members and assist them with their digital and data literacy as they partner with you to extract relevant and meaningful insights which deliver growth.

How will you make an impact and be successful?

Come to work every day with a continuous improvement approach as you partner across the organisation to deliver timely, accurate and valuable dashboards and insights. Collaborate extensively to increase awareness of how your work can positively impact outcomes and support results.

Minimum Requirements/Qualifications (required):

  • Bachelor’s degree required in Finance or Business Management or other highly quantitative field such as Economics, Mathematics, Statistics etc.

  • 3 years of professional experience in a commercial team with analysis and insights responsibilities.

  • Experience in Salesforce, Adobe Analytics and Power BI.

  • Certifications matched with experience and proven working knowledge in DAX, Python and SQL.

  • Experience with AWS, Redshift, Databricks and machine learning would be highly regarded.

Skills and Attributes:

  • Experience working in a marketing / business intelligence environment.

  • Experience in data analysis to deliver useful insights.

  • Extensive experience in data analysis techniques and advanced MS Excel skills.

  • Strong proficiency with PowerPoint and Power BI for producing reports, dashboards, and presentations.

  • Experience with Adobe Analytics suite.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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