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Job Description Summary

The O&M Operations Director is responsible for driving operational excellence and efficiency within the global O&M team. This role involves overseeing site team performance, developing and implementing effective staffing strategies, and establishing key performance indicators (KPIs) to support our strategic priorities. The ideal candidate possesses a strong blend of leadership, influencing, analytical, and strategic thinking skills.

Job Description

Essential Responsibilities

As the O&M Operations Director, you will:

• Facilitate the Global O&M team operating rhythm for all priorities including Safety, Quality, Delivery and Cost

• Support team communications including all hands, Monthly operating reviews and newsletters.

• Oversee the performance of global site teams, ensuring efficient operations and adherence to company standards.

• Develop and implement strategies to optimize resource allocation and workload distribution across sites.

• Maintain the global staffing model for all services sites/hubs in support of O&M goals including faster Response time, RTS time and crew efficiency

• Identify opportunities to improve operational efficiency, reduce costs, and enhance productivity.

• Define and implement key performance indicators (KPIs) to measure site performance, operational efficiency, and overall business objectives including RTS and Ontime Maintenance.

• Analyze performance data to identify trends, opportunities, and areas for improvement.

• Communicate KPI results to leadership and stakeholders, providing actionable insights.

• Identify and implement process improvements to enhance operational efficiency and effectiveness.

• Collaborate with cross-functional teams to drive continuous improvement initiatives.

• Build and maintain strong relationships with internal and external stakeholders and labor suppliers,

• Effectively communicate operational performance and strategies to stakeholders.

• Lead and participate in continuous improvement initiatives, lean kaizens, and implement productivity programs.

• Support implementation of safety processes and procedures that ensure a Zero Harm environment.

Required Qualifications

• Bachelor's Degree from an accredited college or university (OR a High School Diploma or equivalent with a minimum of 5 years of experience in a field services leadership role)

• Minimum of 5 years of experience in a field services managerial role

Eligibility Requirements

• Ability and willingness for Global travel up to 15% of the time

• Ability to and maintain a valid driver's license and willingness to submit to a check of driving record

Desired Characteristics

• Ability, willingness, and adaptability to take initiative and work without direct supervision

• Advanced computer skills utilizing word and spreadsheet processing, e-mail programs, facility control and management systems, and computer diagnostic and troubleshooting tools

• Ability to work with a wide variety of personnel at all levels inside and outside of the region.

• Strong oral and written communication skills

• Strong interpersonal and leadership skills

• Ability to influence others and lead small teams

• Ability to coordinate several projects simultaneously

• Effective problem identification and solution skills

The salary range for this position is $137,700.00 - $200,000.00. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, education, and skill set. This position is also eligible for annual merit increases based on performance. This posting is expected to close on 8 /3/24 or thereafter.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

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GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes