Job Information
Misumi USA Service Desk Analyst in Schaumburg, Illinois
ABOUT THE JOB:
The Service Desk Analyst provides end-user and stakeholder support to MISUMI’s internal customers. You will troubleshoot and restore routine technical service and equipment problems, perform root cause analysis, recommend solutions for problem prevention, document processes, share information with team members and assist others with work orders. This position is based in our Schaumburg, Illinois headquarters, and MISUMI offers a hybrid work schedule. Your responsibilities will include:
Problem solving / trouble shooting technical service and equipment problems including the following: desktops, laptops, mobile phones, printers, digital displays, network connectivity, active directory, exchange administration, technical advice, and perform informal training.
Providing best-in-class customer service to fulfill incident and service requests using established processes and procedures.
Tracking and monitoring progress on assigned KPI’s.
Handling requests submitted via IT ticketing system including follow-up, resolution and documentation of work orders completed.
Working with supervisor to document processes and service resolutions for future reference.
Recommending procedures and controls for problem prevention.
Working in a team setting, sharing information and assisting others with work orders.
Moving and installing printers, monitors, and other equipment as needed
WHAT WE NEED FROM YOU:
Bachelor’s Degree in Computer Science, Management Information System (MIS) or related field, or equivalent experience preferred.
1+ years of service desk experience.
A+, MCP, ITIL v3, HDI, certifications preferred.
Strong service/customer orientation, interpersonal and communication skills.
Familiarity with IT ticketing systems such as TrackIT! Or RemedyForce.
Strong documentation skills, especially in process documentation, asset management, and resolutions to service and incident requests.
Ability to lift 50 pounds on an as needed basis.
Strong attention to detail and organized.
Solid problem solving/trouble shooting skills, demonstrated by working knowledge of operating systems/hardware/software.
Ability to work independently to complete assigned task.
Must be able to provide 24 x 7 on-call support as assigned.
WHAT WE CAN OFFER YOU:
MISUMI will provide the training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. Here are some other reasons to consider a career at MISUMI USA:
Competitive growth opportunities
Training and professional development
Outstanding benefits including medical, dental, vision, life insurance, PTO, paid holidays, short-term & long-term disability, 401(k) with company match, and an employee assistance plan
Company-paid membership to a 24/7 on-site gym with a sauna
Regular company and tenant social events in a Class A building
On-site cafeteria with healthy food options
Payday donuts
MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop for meeting customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. MISUMI has been recognized by our employees and we are thrilled to be honored with two 2023 Comparably Awards: One for Happiest Employees and the other for Best Company Perks and Benefits after receiving an award in 2022 for Best Team Leadership. These awards, in combination, highlight our commitment to our employees and culture!
MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.
FOR CALIFORNIA RESIDENTS:
MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.
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