Job Information
Scotiabank Manager, Digital Training & Development in Scarborough, Ontario
Manager, Digital Training & Development
Requisition ID: 207383
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Global Transaction Banking
Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.
As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.
At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.
Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of International Banking’s Global Transaction Banking Training and Development team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.
What You’ll Do:
Manage digital customer training platforms and develop solutions to support customer training by:
Developing and evolving digital help tools including our FAQ portals and help centres for business products.
Evaluating current and potential new products and services training resources to determine value and effectiveness.
Developing, managing and delivering training.
Partnering with technology support teams to ensure e-learning and other training resources are effective, efficient and meeting business requirements.
Researching best practices and recommending innovative techniques for all learning media.
Representing the Training & Development team for digital channel projects within International Banking including managing training deliverables.
Maintaining training schedules with department management and clients.
Contribute to enhancing the competitiveness, marketability, and sale of business products by managing internal partner, sales and support team training by:
Developing digital training activities and programs for support and sales staff, including learning management system curriculums, digital training tools and onboarding programs.
Developing business products and services learning methodologies and delivery strategies.
Evaluating training processes and documentation with potential to make the internal operation of the department more efficient, and providing recommendations to senior management.
Leveraging previous product training experience, working alongside Product Management teams, to identify operational, technical and content gaps
Measure digital training success by:
Obtaining feedback for all digital training and ensuring programs are relevant and effective.
Applying partners’ training feedback as well as training analytics to improve existing programs and processes.
Leading the success of digital training through measurements such as metrics, audience reach and other analytical data and adapting necessary changes to meet targets.
Maintain digital training quality standards for all business products & services by:
Ensuring effective Quality Assurance and training effectiveness measures are in place to enable continuous improvement and quality delivery.
Acting as a consultant for training design and implementation for all business products & services.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and contributes to an inclusive work environment.
What You'll Bring:
Fluency in English, both spoken and written is required . French and Spanish are beneficial to the role but not required.
Expertise in designing and developing training solutions, including needs analysis, setting objectives, developing course material, and evaluation methods.
Understanding and experience in utilizing Articulate 360 & Storyline, Adobe Captivate, Camtasia, and other rapid online learning development/editing tools.
A thorough understanding of eLearning development concepts, principles and methodologies.
The ability to understand adult learning principles and a variety of design and development methods and principles would be advantageous.
Understanding the basics of HTML, web design principles, and Photoshop skills
Ability to work energetically and creatively in a team environment.
Sharing knowledge, experience, and best practices within the team to support a positive team environment and increased learning.
Expert computer skills - Microsoft Word, Excel, PowerPoint
Strong organizational skills and flexibility to adapt to a variety of tasks and functions and changing priorities.
#LI-Hybrid
Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.
What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.