Job Information
Randstad US desktop engineer in savannah, Georgia
desktop engineer.
savannah , georgia
posted august 16, 2024
job details
summary
$300,000 - $500,000 per year
permanent
bachelor degree
category computer and mathematical occupations
reference1062317
job details
job summary:
Location: Bethesda, MD
Position Summary/Overview:
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at
a large NIH support organization. The successful candidate will work with our IT managers,
engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in
a timely, cost-effective manner.
The Desktop Engineer (Level I) responsibilities are as follows:
? Configure and install various IT hardware and application systems such as desktops,
printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security
devices, Access control system any other application once given the necessary
procedures and authorization.
? Troubleshooting IT related issues on Windows operating systems, printers and
Microsoft applications.
? Develop installation schedules, prepare and create installation packages.
? Prepare documentation for configuration changes at each site and supporting test
reports.
? Assist in development of a training plan for site personnel on the use of equipment in
collaboration with the training manager.
? Coordinate post installation operations and maintenance support.
? Configure and troubleshoot generic basic Mac-OS device issues.
Qualifications:
Knowledge, Skills and Abilities:
? Must be detail-oriented, organized, and can work under tight deadlines.
? Must have a comprehensive knowledge of generic IT hardware devices.
? Must have the ability to read and understand installation guides, wiring drawings, system
requirements and site-specific installation policies/procedures.
? Must have excellent analytical skills in troubleshooting IT hardware installation,
application setup, and maintenance, testing capabilities, problem identification, and/or
resolution.
? Must understand how to configure IT hardware, and/or be able to communicate with
engineering for directives on newer system's configuration.
? Must have competencies in testing/verifying proper operation of all hardware installations
with direction from the engineering staff or IT administration.
Technical Requirements (required and desired - specify):
Required-
? Excellent written and verbal communication skills with the ability to communicate very
well with users, peers and managers.
? Knowledge of IT Hardware systems and their configurations
? Experience troubleshooting IT Hardware systems.
? 3+ years progressive experience in hardware installations or as a Tier II Customer Support
Representative in a federal government IT service delivery operation chartered with large
scale, multi-faceted IT support.
? Must have at least one of the following certs: CompTIA+, CompTIA-Network+ and
CompTIA- Server+.
Desired:
? NIH experience
? Public Trust
Training and Certifications:
Education:
? GED with a minimum of 5+ years' years demonstrated related work experience in a large
multi-platform Information Services environment.
? HDI institute certifications
? ITIL Certified
Other:
? Must be able to obtain and/or pass a public trust background check. Must be able to work
flexible hours and multiple locations.
location: Savannah, Georgia
job type: Permanent
salary: $300,000 - 500,000 per year
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Location: Bethesda, MD
Position Summary/Overview:
Key Concepts Knowledgebase, LLC., is seeking a Desktop Engineer (Level I) for a project at
a large NIH support organization. The successful candidate will work with our IT managers,
engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in
a timely, cost-effective manner.
The Desktop Engineer (Level I) responsibilities are as follows:
? Configure and install various IT hardware and application systems such as desktops,
printers, peripherals. routers, servers, switches, Wi-Fi antennas, Network security
devices, Access control system any other application once given the necessary
procedures and authorization.
? Troubleshooting IT related issues on Windows operating systems, printers and
Microsoft applications.
? Develop installation schedules, prepare and create installation packages.
? Prepare documentation for configuration changes at each site and supporting test
reports.
? Assist in development of a training plan for site personnel on the use of equipment in
collaboration with the training manager.
? Coordinate post installation operations and maintenance support.
? Configure and troubleshoot generic basic Mac-OS device issues.
Qualifications:
Knowledge, Skills and Abilities:
? Must be detail-oriented, organized, and can work under tight deadlines.
? Must have a comprehensive knowledge of generic IT hardware devices.
? Must have the ability to read and understand installation guides, wiring drawings, system
requirements and site-specific installation policies/procedures.
? Must have excellent analytical skills in troubleshooting IT hardware installation,
application setup, and maintenance, testing capabilities, problem identification, and/or
resolution.
? Must understand how to configure IT hardware, and/or be able to communicate with
engineering for directives on newer system's configuration.
? Must have competencies in testing/verifying proper operation of all hardware installations
with direction from the engineering staff or IT administration.
Technical Requirements (required and desired - specify):
Required-
? Excellent written and verbal communication skills with the ability to communicate very
well with users, peers and managers.
? Knowledge of IT Hardware systems and their configurations
? Experience troubleshooting IT Hardware systems.
? 3+ years progressive experience in hardware installations or as a Tier II Customer Support
Representative in a federal government IT service delivery operation chartered with large
scale, multi-faceted IT support.
? Must have at least one of the following certs: CompTIA+, CompTIA-Network+ and
CompTIA- Server+.
Desired:
? NIH experience
? Public Trust
Training and Certifications:
Education:
? GED with a minimum of 5+ years' years demonstrated related work experience in a large
multi-platform Information Services environment.
? HDI institute certifications
? ITIL Certified
Other:
? Must be able to obtain and/or pass a public trust background check. Must be able to work
flexible hours and multiple locations.
qualifications:
Experience level:
Education: Bachelors
skills:
Oracle
APIEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.
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