Experience Inc. Jobs

Summary This position is located in the Travel & Tours Office, MWR Department, Fleet Activities, Sasebo, Japan. Responsibilities Plans, develops and administers a comprehensive and versatile tour/ transportation program, both domestic and international, for military personnel and their dependents, authorized DOD civilians, and retired military personnel. International travel arrangements will be made in conjunction with a contracted travel agency. Administers an airline ticket referral service through a contracted Travel Agency. Administers the operation of an entertainment ticket office that provides for cultural, sporting, and entertainment attractions primarily in the greater Kyushu area, but also throughout Japan and the Far East region. Establishes and maintains close working relationship with all major tour operators, airlines, cruise lines, independent travel operator, restaurants, hotels/motels, and attractions, and conduct thorough surveys and analysis in planning and schedule of tours. Through negotiation, insures that the highest quality tours are available at the lowest group/military discount prices. Periodically acts as tour escort, or individually investigate tour destination to insure maximum success and patron satisfaction. Packages, prices and schedules tours to meet anticipated demand and according to availability of destination, costs, and probability of success. Insures that tour selection is of such variety as to appeal to the wide spectrum of the total military community and include tours of entertainment, cultural and educational value. Insures that all initial tour bookings are arranged and all final arrangements; i.e., payment, rooming lists, manifests, escort instructions, etc., are completed and submitted in an efficient and timely manner. Maintains quality control of tours by conducting periodic oral and written surveys of patrons. Implements proper budgetary accounting policies that provide effective cost control measures that insure budget guidelines are met and that a minimum self-sufficiency of 100% is maintained for the tours and transportation program. Works with the MWR Marketing Office in developing marketing and promotional material to properly advertise the program. This will include public presentations to groups and conducting pre-tour events. Prepares and publishes comprehensive tour bulletin every quarter. Supervises and trains subordinate staff, to include customer service personnel, travel information clerks, tour guides and tour bus operators. Supervises the operation and maintenance of a fleet of tour vehicles, to include 15 passenger vans, 23 passenger microbuses, and bigger long distance tour buses. Ensures that scheduling of the vehicles will optimize utilization while maintaining a proper preventive maintenance program. Administers operation of the courtesy shuttle programs, which are designed to minimize drinking and driving and to facilitate access to MWR facilities and programs for customers without vehicles. Incumbent must present a neat, well-groomed, professional appearance at all times and must work harmoniously with co-workers and members of the MWR Department. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: Knowledge of the broad aspect of the travel industry, both domestic and international, land, air and sea, in order to insure that only the highest quality tours, at the best possible group prices, are obtained for authorized patrons. An in-depth background, experience and knowledge of domestic and international tour destinations is required in order to present the most marketable and effective tour program to meet the recreational travel demands of the military community. Knowledge and experience in public relations, personnel management, and about the relationship of the military and civilian community so that effective and diplomatic communications are maintained, orally and in writing, which will insure the highest level of customer and vendor goodwill. Practical knowledge of managerial and supervisory responsibilities to make the most effective use of manpower, materials and equipment which provides an optimum working climate, while maintaining a cost-effective tour operation. Knowledge of marketing and promotional techniques for effective advertising and dissemination of tour information. This includes background and experience as an effective public speaker for translation of tour offerings before audiences of authorized patrons. Knowledge of local points of interest and up-to-date attractions in the entertainment industry. Must possess the skills in dealing with the public in a polite and courteous manner. Must be able to work day, evening and weekend shifts, including holidays Education When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of your high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of your application package. Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required. All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study. *If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s). Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html Additional Information Direct Deposit of Pay is required. Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only. All candidates must reside within the commuting area. Recruitment/Relocation Incentives Offered: No W/SOFA U.S. Citizenship Requirements: Must be a U.S. citizen or national. Public Trust positions (sensitive positions) require U.S. Citizenship. Employees (and family members) who require medical or dental care in the overseas location will be responsible for obtaining and paying for such care. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.