Experience Inc. Jobs

Description

We are offering a temporary to permanent employment opportunity for a detail oriented Desktop Support individual in Saratoga, California. The successful candidate will be part of a dynamic team, providing technical support to end users and faculty members. This role is centered around customer service and effective communication, with a focus on troubleshooting and resolving technical issues.

Responsibilities:

• Provide exceptional customer service, prioritizing communication to ensure user satisfaction.

• Handle technical troubleshooting, including network issues such as WiFi connectivity problems, from an end user perspective.

• Support the maintenance and troubleshooting of Microsoft Windows 10 and Google Suite.

• Assist in managing student devices on campus, ensuring they are functioning efficiently.

• Utilize your problem-solving skills to address help desk inquiries, providing prompt and efficient solutions.

• Carry out imaging on devices as required, maintaining the highest standards of accuracy.

• Maintain detailed documentation of all work carried out, using Servicenow for ticket management.

• Ensure all customer credit applications are processed accurately and efficiently.

• Keep accurate and up-to-date customer credit records.

• Monitor customer accounts and take appropriate actions when necessary.

Requirements • Demonstrable knowledge and experience with Microsoft Windows 10.

• Proficiency in using and troubleshooting Google Suite.

• Ability to provide technical support for both hardware and software issues.

• Experience in managing multiple updates, routine audits, and installations.

• Familiarity with remote desktop applications and help desk software.

• Excellent problem-solving and multitasking skills.

• Strong attention to detail.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Excellent customer service skills with a problem-solving attitude.

• Strong understanding of computer systems, mobile devices, and other tech products.

• Ability to diagnose and troubleshoot basic technical issues.

• Excellent verbal and written communication skills.

• Basic knowledge of network troubleshooting.

• Ability to work well in teams.

• Strong knowledge of internet security and data privacy principles. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .