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PDS Tech Inc Customer Service Representative in Sarasota, Florida

PDS Tech, Inc. is seeking a Customer Service Representative in Sarasota, FL.

Summary:

Provide production planning, customer service, and procurement support for the repair station activities while being the focal point for assigned customer related inquiries, representing the voice of the customer within the business, and ensuring the growth of the BU.

Essential Duties and Responsibilities:

• Open, monitor status and close sales and work orders in the ERP.

• Entry of parts requirements into the ERP based on technician inputs.

• Identify savings opportunities by searching for used parts in the inventory of installed in “house-owned” units.

• Monitor progress of maintenance and/or manufacturing jobs routed through Production, in the ERP, and with the Production Manager.

• Monitoring of parts inventory levels in the ERP.

• Outbound (and occasionally inbound) logistics of the product and parts.

• Invoice and collect receivables from the customer.

• Maintain paper and electronic files of MRO and/or manufacturing jobs per QMS requirements.

• Issue parts pick tickets from the ERP.

• Occasionally travel to visit customers at trade shows or at the customer’s facility.

• Review customer purchase orders and understand customer commercial, shipping, documentation and quality requirements.

• Make timely status updates to the internal or external customer.

• Assist in developing appropriate pricing.

• Quote MRO jobs to the customer, as authorized, and follow up on quote approvals.

• Work with other employees/departments to share information and help resolve production issues.

• Manage phone and e-mail communications with customer’s representatives.

• Develop a relationship of trust with the customer.

• Research and procure MRO parts if required and/or assigned.

• Perform other administrative duties as assigned.

• Regular, predictable attendance is required.

Work Environment:

• Ability and willingness to work at desk/office environment and/or in a shop floor environment.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree from an accredited institution.

• Excellent interpersonal skills and experience working with individuals/teams at all levels of the organization.

• Ability and willingness to work at desk/office environment and/or in a shop floor environment.

Knowledge/Skills:

• Excellent interpersonal skills and experience working with individuals/teams at all levels of the organization.

• Experience managing multiple accounts and tasks concurrently.

• Experience optimizing schedule, cost and quality constraints.

Preferred Qualifications:

• Experience managing multiple accounts and tasks concurrently.

• Working knowledge of Microsoft Suite applications.

• Experience optimizing schedule, cost, and quality constraints.

• Experience with SAP or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.

• Experience with Pentagon 2000 or another integrated enterprise resource program (ERP) to work inside the ERP environment for much of the day.

• Attention to detail.

• Proven problem resolution skills and resourcefulness.

• Proven excellent reasoning and strong decision making skills.

• Exceptional ability to stay organized while multi-tasking.

Physical Demands:

• Walking 15%, Sitting 70%, Standing 10%, Lifting 5%

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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