Experience Inc. Jobs

Description

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.

In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’

Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+) and People With Disabilities.

The product manager will directly be sponsor for developing and evolving our payments experience by working backward to the customers, analyzing the main KPI´s and proposing new solutions to improve our customer journey.

Key job responsibilities

• Implement new payment methods and continuously enhancing the paying customer experience for card and non-card payments method in Brazil;

• Engaged with card schemes to discuss products focused on increasing card not present security;

• Manage the payments P&L;

• Follow the KPIs to work on opportunities that make transactions on Amazon more friendly and safety.

About the team

Our vision is to be the provider of the most innovative, secure and customer friendly payment options to customers in BR, providing access, driving engagement and increasing affordability through the value-added benefits and seamless experience that our products offer.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

Basic Qualifications

• Product or program management, product marketing, business development or technology experience;

• Bachelor's degree or equivalent;

• Experience owning/driving roadmap strategy and definition;

• Experience with end to end product delivery;

• Experience with feature delivery and tradeoffs of a product;

• Experience as a product manager or owner;

• Experience owning technology products;

• Advanced English.

Preferred Qualifications

• Experience in influencing senior leadership through data driven insights;

• Experience working across functional teams and senior stakeholders;

• Knowledge of key customer experience metrics and methodology (e.g., NPS).