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Description

Amazon is looking for a motivated individual for the profile of Logistics Specialist for Network Losses containment team. The role is a part of the Brazil Supply Chain under the Reverse logistics team.

What this role is about:

This role will work close to the Ops teams (Fulfillment center, Middle Mile, Last mile) along with multiple other teams to implement process improvements and new technical features to reduce damages and concession losses. A successful candidate will be highly analytical, resourceful, customer-focused and used to work with ambiguity. They will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment. In this position you will:

• Continuously dive deep on network loss metrics and troubleshoot with site visits to spot spikes/ discontinuities and identify new abuse patterns, workarounds to current programs and defects in deployed products. Measure impact of these discontinuities, prioritize key use cases and areas of focus to drive visibility and urgency to resolve these with respective program managers in the team and stakeholders within BR Ops and other org functions.

• Navigate in an ambiguous and continuously changing environment to design products and deploy programs to reduce and eliminate losses. This requires building an end to end appreciation of the network from customer acquisition to order placement, all customer fulfillment processes – packing, transportation, delivery / rejects, returns / pick up – and claims refund processes.

• Own regular business reviews with leadership and operational teams to audit ongoing performance against key metrics and program goal.

• Drives execution of goals, insists on the highest standards and drives accountability for results by engaging stakeholders, aligning goals and establishing RACI framework.

• Cross functional coordination and alignment.

• Excellent written and verbal communication skills, including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.

Basic Qualifications

• Bachelors degree completed in Engineering, Supply Chain or Logistics Management.

• Working experience in correlated areas (Supply Chain/ReLo/Transportation)

• Analytical acumen, influence without authority.

• Project management or production management experience.

• Fluent Portuguese and Advanced English level for conversation.

Preferred Qualifications

• MBA.

• Operations or Transportation background.