Experience Inc. Jobs

Description

Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.

The Catalog and Listing team at Amazon Brazil is looking for highly motivated, talented and data driven Program Manager to support our Selling Partners and employees to navigate our catalog creation systems (listing systems).

Adding or editing product offers in Amazon´s website is an important step of Amazon flywheel. Everyday Selling Partners are adding new products to Amazon´s catalog and they use our listing systems and interfaces to submit their product information. In the 'Catalog creation success program', Selling Partners are our main customers and we target mechanisms for Selling Partner to upload catalog in a fast and seamless manner.

The core responsibilities for this position is to manage the 'catalog creation success program' which includes:

1) monitor listing success metrics (improvements, period over period improvements, bottlenecks, new events);

2) support most common issues avoiding listings to be blocked;

3) map and deliver short term actions that supports a seamless listing experience for Selling Partners;

4) define and perform training to support listing and listing tools adoption;

5) report results and evolution to leadership.

Key job responsibilities

• Management of Listing attributes and requirements by product category

• 1P Listing metrics reporting, spike monitoring and definition of action plans to keep on track

• 1P Listing issues dive deep (root cause analysis and action to resolve)

• 1P Listing Products and feature tools adoption

• Vendor and internal users education

• Listing projects

Basic Qualifications

• Experience in program or project management

• Organizational skills including prioritizing, scheduling, and time management.

• Advanced Excel

• Verbal and written communication skills

• Stakeholder management skills

• Advanced English proficiency (Reading, Writing and Speaking)

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document