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Job Description

Oracle is making huge global investments to deliver the most open, secure, reliable and transformative Cloud platform to help our customers through their generational shift to the cloud. We are reengineering our vast array of software and hardware assets and retooling our sales and engineering practices. With Oracle’s deeply innovative culture, unique track record of delivering most popular software platforms and its unparalleled ability to maintain a pulse of the enterprise customers – we are the only company on the planet that is delivering the most compelling services at every layer of the cloud.

Inside Oracle – we are fast-growing; fast moving engineering and product group focused on delivering Oracle’s next generation infrastructure-as-a-service platform. We are on a mission to deliver a massively scalable global infrastructure cloud platform that is a hallmark of innovation, reliability and efficiency. This platform will show our customers the promise of infinite, on-demand, globally scalable infrastructure capacity that they can use to deliver efficient, productive and compliant services to their customers.

The Oracle Cloud organization is looking for a Cloud Specialist to be customers advisor, guiding trough the best practices and supporting customer in different situations: Adoption, Crisis, Knowledge Exchange, Customer Advocate inside Oracle. The Technical skill are just one part of the role, it is also required to be customer centric and behavior like owner.

Career Level - IC3

Responsibilities

Skills:

Being an enabler for the customer, supporting, leading and coordinating technical troubleshoot and analysis in conjunction with Oracle internal structures and other customer support teams.

Extensive experience in migrating applications to the Cloud, Experience with the following technologies: Compute / Storage / Networking/ Firewall, Vmware, Security, Middleware, Kubernetes & Containers, Applications Development, DevOps / Terraform & Ansible.

Be a facilitator to the customer within Oracle Teams, including During Technical Sessions & Escalations.

Experience in complex and critical Projects Migrations from On Prem to Cloud

Experience in a 24x7 operational services or support environment

Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable

Must have customer service aptitude and maintain customer focus

Strong technical acumen, communication and interpersonal skills.

Strong Communication, Presentation, and speaking skills.

Strong Data Center, Infrastructure, and IT Operations Exposure

Fluency in Portuguese and English is required - Spanish is a differential (written and spoken)

Easy communication not only technically but also at executive level

Main Activities:

Be a Technical Advisor for the customers

Driving customers through the Oracle Cloud Best Practices

Help customers in identify technical improvements

Help customer adoption new Oracle Technologies

Customer Centric, behavior like owner

Support customer in troubleshoot (different scenarios)

Support in communication with Oracle Support Team

Lead critical Situations

Communication: Tech and Executive Level

Meetings and Cadence with clients

Must have customer service aptitude and maintain customer focus

Strong technical acumen, communication and interpersonal skills

Strong Communication, Presentation, and speaking skills

Strong Data Center, Infrastructure, and IT Operations Exposure

Fluency in English is required - Spanish is a differential (written and spoken)

Strong Team Work

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer