Experience Inc. Jobs

JOB TITLE: Rep Services Support

LOCATION: Santiago - On site

SCHEDULE: Mon to Fri from 9:00 am -6:00 pm / 10:00 am - 7:00 pm DLS

GENERAL DESCRIPTION OR PURPOSE OF JOB:

This role performs account maintenance and order entry functions for Jewelry Rep Services and provides other administrative and service support to the team.

Required:

• High school diploma or GED

• One year of previous customer service or order processing experience

• Working knowledge of MS Office suite applications

• Strong oral and written communication skills

• Ability to work both independently and in a team environment

• Ability to make decisions and exercise judgement

• Attention to detail and ability to scan for accuracy

RESPONSIBILITIES / ESSENTIAL FUNCTIONS:

Perform standard account setup and order entry functions

• Create and maintain account information

• Enter, correct and process orders

• Evaluate and audit orders to determine if they are production ready and take corrective action

• Maintain necessary data documentation in OnBase

• Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry

• Miscellaneous administrative tasks as assigned

E-Mail

• Monitor assigned e-mail boxes

• Open and distribute email

Team participation and responsibilities

• Communicate openly with team members, provide feedback, instill cooperation and trust

• Participate in the team’s sense of vision, mission, and common purpose

• Demonstrate a commitment to the team’s roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members

• Contribute to the team’s goal of continuous improvement, anticipating and adapting to change

• Provide recommendations for process improvement

Communication

• Communicating order delays and updated ship dates to reps

• Communication with internal business partners regarding orders and information needed.