Experience Inc. Jobs

Career Area:

Finance

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

At Caterpillar, you build what matters—whether it’s the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results.

If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place! We consider in all positions people with disabilities, diverse gender, culture, labor unions, political beliefs, ethnicity, religion, age, generation, race, nationality and sexual orientation.

JOB SUMMARY: Contacts customers to determine reason for payment delinquency and obtain payment commitment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1) Collection of key accounts and Customer Service activities including modifications, invoicing, etc.

2) Maintaining accurate and thorough records of customer payment history and status of account.

3) Placing routine calls to customers as first point of contact to obtain payment for goods or services.

4) Recognizing calls requiring special handling or customized responses and escalating accordingly.

5) Using computerized system for tracking, information gathering and troubleshooting.

JOB REQUIREMENTS:

Skills required:

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Conflict Management : Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Customer Interaction: Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction.

• Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.

• Knowledge of a Specific Customer Support Function: Knowledge of tools and methods of providing support to customer and ability to assist customers with a specific type of support.

• Problem Management Process (TCS): Knowledge of the problem management process; ability to follow through a problem management process and bring a reported problem to a successful resolution.

EDUCATION/EXPERIENCE:

Bachelor’s degree preferably in Finance or Business Administration Degree

Experience in the industry (Construction and Financial)

Bank Experience

English Advanced

#LI

Posting Dates:

septiembre 11, 2024 - septiembre 22, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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