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Job Description

The Senior Surgery Scheduler supports the physician and clinical staff in administrative related tasks to ensure clinic workflow. Responsible for the day-to-day calendar of assigned physician practice including management of physician practice clinical and surgery schedule. Coordinating the patient experience within the practice through scheduling patient surgeries, outpatient procedures, provision of health education information and other related surgery and procedure scheduling tasks for various medical specialties of the Cedars-Sinai Medical Care Foundation. Will be the subject matter authority and deliver training to others including training all new schedulers and conducting training on new processes/workflows.

Job Duties and Responsibilities:

• Responsible for all scheduling for patient including pre-op and post-op appointments, verifying insurance, acquiring surgery authorizations and health clearances. Ensures all pre-op studies are scheduled and completed and that clinical staff and OR times are scheduled for the procedure.

• Reviews with patient the risks and benefits of surgery/procedure per Doctor’s orders and will enlist the patient in the appropriate education classes prior to the surgery as advised by the Physician.

• Point of contact for the patient and will act as a liaison with the physician, patient and other departments both internal and external. Will advise and support to the patients before, during, and after surgery.

• Ensures that all arrangements have been made for each surgical procedure including acquiring special equipment requested by physician for specific procedures.

• A resource (pre, post and during surgery) and supports the patients by responding to patient inquiries and complaints, if needed, provides service recovery and/or raise issues to the supervisor when needed.

• Provides direct concierge coordination between office and patient designee.

• Manages physician referral work queues by completing referrals. Manages physician correspondence, forms and request for authorizations and the physician’s calendar and other transcription needs as required.

• Prepares charts and reviews/performs/updates demographics and insurance information.

• Works with the billing team to deliver information for requested audits and ensures that the appropriate surgical reports and charges are sent to the billing department. Collaborates with workers comp adjusters and case managers on worker’s comp request for authorizations and will follow up to ensure completion of authorization and documentation.

• Provides clinical or administrative support based on operational needs.

• Represents the Surgical Scheduling team within the department during meetings, engagements, discussions or other business encounters. May lead daily huddles with topics and presentations to provide positive and effective collaboration.

• Evaluates the Surgery Scheduling process and recommend new methods for improvement.

• Supervises workflow to meet the requirements and that staff is performing at a high standard level requiring minimal direction.

• Assists in seeing opportunities for improvement within CS Link and department workflows. Assist leadership team in workflows, processes, forms, and insurance protocols. Assists and trains new Surgery Schedulers in any new and existing processes.

• Subject matter authority to the department and colleagues for the scheduling process. Provides feedback and mentoring during training.

Qualifications

Education:

High school diploma or GED required.

License/Certification:

Certified Registered Medical Assistant highly preferred.

Experience:

Three (3) of surgery scheduler experience in an outpatient or inpatient clinical, ambulatory service center or hospital setting required.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

Req ID : 5437

Working Title : Senior Surgery Scheduler - Santa Monica and Orthopedics Sports Medicine Group

Department : SMOG

Business Entity : Cedars-Sinai Medical Care Foundation

Job Category : Administrative

Job Specialty : Admissions/Registration

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $24.65 - $36.98

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.