Elevance Health Issue Control Coordinator Lead in Santa Fe, New Mexico
Issue Control Coordinator Lead
Job Family: Customer Care
Type: Full time
Date Posted:Apr 27, 2023
Req #: JR67453
National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint
Title: Issue Control Coordinator Life and Disability
Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.
The Issue Control Coordinator Lead processes new group business, existing group benefit changes, rate renewals, group cancellations/reinstatements and/or membership applications.
How you will make an impact:
Follows the Membership & Billing areas policies and procedures.
Responds to telephone and written inquiries from Marketing and initiates steps to assist callers regarding issues related to the determination of benefits, policies, procedures, e-forms and quality of processing.
Contributes to team effectiveness by assisting in defining team goals, strategies, and actions to achieve results.
Assists with prioritizing activities to maximize the use of staff.
Provides leadership support to the Supervisor by organizing and coordinating daily work activities.
Builds rapport with team members and fosters open communications, to contribute to the teams success.
Assists with organizing and monitoring daily unit workflow by helping maintain current processing of all new case membership eligibility within guidelines.
Assists in developing, recommending, and implementing training to enhance department production, efficiency, and quality of service.
Provides input to Supervisor on associate performance. Coordinates and leads special projects and audits.
Conducts high level research and resolves customer inquiries and issues.
Represents the company internally and externally.
Assists with generation of management reports.
H.S. diploma or equivalent
Minimum of 5+ years related experience; or any combination of education and experience which would provide an equivalent background.
- Life and Disability experience preferred.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $17.14/hr. to $34.27/hr.
Locations: California; Colorado; Nevada; Washington State; Jersey City, NJ; New York City, NY; Ithaca, NY and Westchester County, NY
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact email@example.com for assistance.
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