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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is looking for an Outbound Product Manager for Platform Solutions. This is a highly visible role, interacting heavily with customers and executives at ServiceNow and owning key enablement responsibilities that impact the product success and customer adoption of our products.

The Sr. Outbound Product Manager will focus on the success of our customers adopting our agent collaboration and routing products and their GenAI components.

In this role, you have key responsibilities related to the delivery of Platform Experience Products, including working with internal BU partners and Inbound Product Managers, driving customer experience roadmaps, and aligning with customers' desired outcomes. These responsibilities allow for cross-functional workloads and daily interactions with Customers, Partners, Product Management, Design, Marketing, Support, and Engineering.

What you get to do in this role:

• Deliver high-quality technical enablement content that facilitates product adoption at-scale.

• Present and influence C-level executives on key initiatives, resourcing, and growth strategies

• Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, tradeshows, case studies, blog posts, and more

• Evangelize the value of the technology at executive briefings, marketing events, webinars, as well as other sales and marketing channels

• Produce and deliver sales education materials

• Develop an understanding of how our customers use our agent collaboration and routing products including top customer pain points and product opportunities.

• Collaborate with Inbound Product to influence product roadmap, vision, and strategy by representing the voice of the customer.

• Work directly with the pre-sales and sales teams to nurture, grow, and close in-flight opportunities

• Conduct demonstrations of the product, both standard and tailored to prospects and existing customers

• Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs

• 5-10 years of experience in product management, product marketing, customer success, or pre/post-sales/product development experience

• Proven track record in constructing compelling positioning and thought leadership content

• Proven creative thinker that can generate and execute on innovative product experience ideas

• Comfortable delivering product presentations to large audiences

• Experience working with a high-growth SaaS product line preferred

• Consistent track record of working cross-functionally to deliver business impact

• Demonstrated customer obsession in engagements

• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, executive stakeholders, and partners.

• Strong networking and influencing skills; able to drive extended and virtual teams

• Outstanding written and oral communication skills.

• Willing to travel up to 25%

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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