ServiceNow, Inc. Product Owner – Support Services: Market Expansion & Regulated Markets in Santa Clara, California
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.
What you get to do in this role:
Lead Market expansion into new countries around the globe, setting up secure environments for our customers while contributing to ServiceNow’s core growth strategy.
Help implement protected cloud solutions that are trusted, compliant and reliable to empower customer digital transformation. Your work will enable new levels of innovation, agility, and productivity while meeting data residency requirements.
Day to day, you’ll work closely with business stakeholders, product management, design, and engineering teams to build transformative customer experiences with clearly defined outcomes. Provide strategic direction, deliver product improvements, and creating great customer experiences
Identify gaps and design solutions, including the definition of clear actionable business requirements
Drive product improvements from the definition, implementation through adoption, measuring performance
Provide product feedback to Product teams while adopting out-of-box features and supporting tools
Manage and execute all product owner activities based on the SAFE Agile methodology in a fast-paced environment.
To be successful in this role you have:
Experienced at implementing global cloud deployments with regulatory, compliance and data residency requirements.
Track record working with, IT, cloud services, support, and sales operations teams to deliver enterprise solutions in multiple geographies
US government regulatory certifications a plus: DOD IL5
Knowledge and experience with EU or other countries data residency regulations
Expert at scaled agile techniques connecting multiple teams to work together to deliver complex high-quality experiences for customers
Track record working with Customer Support on workflow improvements & internal agent experiences
Experience working with internal customer support tools
Solid product ownership experience leading technical integrations between functional platforms
Effective at understanding the business, how it operates, what it values, it's goals, and challenges
Experience setting product direction and designing future state in alignment with corporate strategy
Partnering with business units, understanding business pain points, and designing solutions
Establishing and growing strong working relationships with stakeholders, leadership, and team members
Established qualitative and quantitative measures and KPIs to determine impact and business value
Provided clear and proactive communication in fast-paced environment with quick and succinct responses
Ability to move from macro to micro view: care about the broader impact Requirements:
A minimum of 5 years of product ownership, agile / scrum, and Dev Ops experience
A bachelor’s degree or equivalent experience in Computer Information Systems or a related field
A strong understanding of enterprise systems architectures and integrations is a plus (e.g. CRM, CPQ, and Customer Success)
Experience building optimized customer experiences in either CSM, CRM, or HCM
Experience with Cloud Application Development Platforms will be a big plus
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or firstname.lastname@example.org for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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