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SAP SAP Calladus Associate Technical Support Engineer (Support Associate) in San Ramon, California

Requisition ID: 289257

Work Area: Consulting and Professional Services

Expected Travel: 0 - 10%

Career Status: Graduate

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because its the best-run businesses that make the world run better and improve peoples lives.

Associate Technical Support Engineer

To help support our global growth,Success Factors - Sales Performance Managementis seekingaAssociate Technical Support Engineer, to join our team at ourSan Ramon, CA office location.

Associate Technical Support Engineers will work closely with the Global Support Team, customers and consultants to fully understand the problems to be solved for rapid resolution. This position combines technical acumen with refined analysis skills to deliver the highest level of problem resolution toCallidusCloudcustomers, consultants and partners.

The Role

  • Act as the first point of contact for allSuccess Factors - Sales Performance Managementcustomers, consultants and partnersrequiringapplication support.

  • Triage allincoming web, phone and email case requests.

  • Provide phone, chat and email assistance to customers, consultants and partners on the usage ofSuccess Factors - Sales Performance Managementproducts and layered components, such as data transformation tools and report writing tools.

  • Research, analyze and troubleshoot to diagnose and resolve technical problems.

  • Install and configure the product suite to recreate issues and analyze for root cause.

  • Develop and maintain effective relationships with internal and external customers.

  • Proactively communicate client status, concerns and issues to appropriate management team.

  • Contribute toSuccess Factors - Sales Performance ManagementCommunity i.e. responding to product forums and posting knowledge-based articles.

  • Update support case tracking system to provide accurate and current documentation of issues.

  • Coordinate with Quality Assurance and Engineering teams toprovide assistancein identifying, reporting and resolving product defects.

  • Provide on-call support during weekend, on rotation-basis or when scheduled.

Role Requirements

You will need:

  • Bachelors degree in Computer Science, CIS, MIS, STEM or related field required.

  • Experience in a customer support environment, SaaS experience a plus.

  • Experience with relational databases such as Oracle, SQL Server, etc.

  • Experience with Linux and Windows operating systems.

  • Working knowledge of SQL and SQL stored procedures (PL/SQL, T-SQL).

  • Knowledge of the Java language including XML, Servlet, EJB APIs.

  • Knowledge of Tomcat and/or WebLogic.

  • Excellent customer relationship, organizational, verbal and written communication skills.

  • Excellent problem solving and listening skills.

  • Highly motivated, self-starter.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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