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FirstService Residential Commercial Association Manager in San Ramon, California

Job Overview:

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The Commercial Association Manager (“Manager”) oversees a portfolio of Commercial Property Owner Association accounts in and around San Francisco, San Jose, Novato and other surrounding territories to ensure business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, MarWest policies and procedures, California Civil Code and other applicable regulations. A successful Manager is a self-accountable, well-organized, ethical, professional, proactive person who takes pride in the appearance of the property and enjoys building relationships with boards of directors, owners, and tenants. The Manager creates a strong client relationship and is responsible for understanding and meeting client expectations. Manager’s remain service-oriented, manage and execute on daily tasks in a prompt manner, are accessible and accountable. Manager’s receive support from other Accounting Staff, Regional Leaders, IT, HR and Senior Leadership.

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Compensation: $80-90k

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FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

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Job Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

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  • Understanding of all property governing documents (Governing documents, Rules, etc.) and ensure all requirements are followed.
  • Quickly gain a working knowledge of MarWest systems and networks (including Avid, Jenark, ADP, etc.), and assimilate standard operating policies and procedures.
  • Proactive inspection of landscape and other common amenities and timely execution of necessary repair and maintenance activities in accordance with our management agreement
  • Respond in a timely fashion to owner / tenant requests for maintenance or compliance issues, or architectural change approvals.
  • Gather detailed bids for major non-recurring projects, or for requested changes in recurring vendor contracts.
  • Strong written communication skills are required, including the ability to create professional emails in a timely manner, draft memos and letters to owners, etc.
  • Oversee capital improvement projects at the direction of the Board and in adherence with company policy.
  • Monitor the financial position of the association and present financials, budgets, etc. to the Board and clients in order to promote the well being of the association.
  • Create and operate within budgets approved by the Board of Directors.
  • Assess and monitor property needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.
  • Must be able to confidently, professionally and clearly run client-facing meetings
  • Must have reliable transportation and be able to drive to various associations, etc.
  • Other duties as assigned.

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Skills & Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

  • Strong written and verbal communication skills.
  • Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolutions.
  • Working knowledge of Microsoft Applications, especially Word, Excel and Teams.
  • Candidate must be able to efficiently work using a computer including various programs
  • Service oriented mindset, with multi-tasking abilities and flexible, resilient attitude.
  • Must be able to instill confidence in board members and residents by being prepared and

knowledgeable.

Must be able to deal with conflict and work well under pressure

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Education & Experience:

  • 3 or more years of experience in a Property Manager and/or Association Manager role.
  • California Department of Real Estate License a plus

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift 25 lbs.
  • Must be able to sit for extended periods of time.
  • Must be able to stand for extended periods of time.
  • Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
  • Must have finger dexterity for typing/using a keyboard.
  • Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks in uneven areas.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

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Tools & Equipment Used:

  • Valid Driver's License and State Mandated Vehicle Insurance
  • Standard Office Equipment

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Travel:

  • Must be able to drive to various locations
  • The portfolio is throughout San Francisco, San Jose and Novato, etc. and surrounding counties.
  • Our headquarters are in Irvine; annual celebrations and company events will take place in and around Irvine. Ideally, candidate will be located in or around San Francisco, as two key clients are within San Francisco.

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What We Offer:

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  • Medical, dental, and vision plans (full time and part time 30+ hours)
  • Part time 20+ hours qualify for dental and vision
  • 401K match
  • Time off including vacation, sick, and company paid holidays
  • Pet insurance available
  • Verizon discount
  • Tuition reimbursement
  • Legal services
  • Free emotional wellbeing and daily life assistance support for all associates
  • Domestic partner coverage
  • Health savings account
  • Flexible spending account

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About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

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The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

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Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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