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Transdev Customer Service Representative - Paratransit in San Rafael, California

About Transdev:

Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

Job Description

Position Title:Customer Service Representative (CSR)

Reports to:Call Center Manager

Status:Non-Exempt – $20.00/Hour

SUMMARY:The CSR assists customers by providing information and trip planningassistance.Takes customer calls and schedules customer rides using a computerized scheduling system.

RESPONSIBILITIES:

  • Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.

  • Provide counseling, information, resources, and a high level of customer service.

  • Answer customer calls and inputs all customer rides using a computerized scheduling system.

  • Coordinate and assess eligibility for all programs.

  • Data entry onto spreadsheets and in databases.

  • Provides customer service with late vehicle service, verifying “no shows” and assisting riders with resolving service-related complaints.

  • Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.

  • Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.

  • Other duties as required.

QUALIFICATIONS / REQUIREMENTS:

  • High school diploma or equivalent, such as GED, required.

  • Understand the full suite of Marin Access programs.

  • Understand requirements of the ADA.

  • Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.

  • Utilize computer software, Microsoft Office, proficient computer skills.

  • Basic mathematical skills.

  • Travel requirement (as a percent): <5% for occasional meetings.

PHYSICAL REQUIREMENTS:

  • 100% of work is accomplished indoors and in air conditioned or well ventilated facilities.

  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

  • Could perform physical activities such as movement / flexiblity with arms, repetitive hand-wrist motion, and legs and moving the whole body, such as minor lifting, balancing, walking, stooping, and handling of materials.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug-free workplace

If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.

California applicants: Please Click Here for the CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 2242

Pay Group: 9U5

Cost Center: 55557

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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