Job Information
Boys and Girls Clubs of Puerto Rico SOCIAL DEVELOPMENT MANAGER in San Juan, Puerto Rico
GENERAL DESCRIPTION: Develop and manage the Social Development Pillar aligned to Strategic Plan and BGCPR’s Logic Model. Design of programmatic content based on the analysis of PESTELE, Voice of the Client, as well as current and future trends. Collaborate in grant development aligned to programs designed. Design, p lan and manage trainings and programs aimed to improve socioemotional development, physical and psychological wellbeing for children, youth and adults.
TASKS AND ESSENTIAL JOB RESPONSIBILITIES:
Identify and evaluate social as well as physical and health needs of children, youth and families.
Design of programmatic content (playbooks) based on the analysis of PESTELE, Voice of the Client, as well as current and future trends aligned to Strategic Plan and BGCPR’s Logic Model of the Social Development Pillar.
Review curriculums and implementation phases.
Visit Clubs to measure and guarantee quality of implementation.
Design evaluation processes of program impact on the participants and evaluate the programs using different measurement methods to ensure quality.
Create reports, presentations, and stewardship/compliance reports for stakeholders.
Make strategic alliances with different government agencies, private, educational or private companies to strengthen the Social Development Pillar.
Ensure contractual compliance with the various sources of the organization, including the management of records, participation and membership agreements, documentation of participants, folders or other information required by agencies or stakeholders.
Collaborate in grant development process aligned to programs designed for Social Development Pillar.
Manage consultants and external evaluator for the program design and evaluations, guaranteeing compliance with contracts and strategic outcomes.
Develop annual work plan of the Social Development Pillar.
Design, p lan and manage trainings and programs aimed to improve socioemotional development, physical and psychological wellbeing for children, youth and adults as well as prevention programs.
Coordinate workshops, clinics and other services that strengthen the integral health of the families.
Identify, promote and coordinate alliance for health services to strengthen the social area.
Collaborate with Market Research Analyst in the management of Pillar’s outcomes and participant’s profile databases.
SUPERVISORY RESPONSIBILITIES
Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel.
Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
Encouraging and building mutual trust, respect, and cooperation among team members.
Identify the developmental needs of others, developing formal educational or training initiatives, such as, coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed.
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED:
Bachelor degree in social work, social psychology, public health or related field. Master’s degree preferably.
At least three (3) years of experience in social work, behavioral health, case management, or equivalent experience.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Assisting and Caring for Others — Providing personal assistance, emotional support, or other personal care to others such as coworkers, customers, or patients.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers and receiving clients or guests.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Normal internal office environment with some travel to Club locations across Puerto Rico. Availability to engage funders on evenings and weekends are a core part of this position. Frequent internal contacts with employees throughout organization required. May reach above shoulder heights or below the waist and lift as required to file documents or store materials throughout the workday and must be able to lift 15 pounds and use proper lifting techniques.
ORGANIZATIONAL COMPETENCIES:
Goal Oriented: Ability to execute actions, use resources efficiently, and make timely decisions according to the quality standards expected by the organization to obtain the expected results.
Service Oriented: Ability to identify and understand the needs and expectations of people in relation to the organization, and serve them with the required quality.
Teamwork: Ability to build cooperative relationships based on trust with the people whom will interact with at work. Promoting the achievement of the organization’s objectives.
Effective Communication: Ability to listen and express in a clear, concrete and timely way through writing, verbal and non-verbal communication.
Organizational Commitment: Ability and willingness to align one’s behavior with the needs, priorities, values and objectives of the organization, and act based on organizational policies and procedures.
Willingness to Change: Ability to propose changes and adapt work actions to the new realities presented by the organization and its context.
Professional Development: Ability to be an example, by practicing self-development, actively participating in learning forums and promoting the best human resources practices.
Safety: Ability to quickly manage and alert a work-related safety and/or emergency.
ORGANIZATIONAL VALUES:
Extraordinary: Uses his talent and experience to clarify structure, roles and relationships and transform obstacles into opportunities.
Missionary: Maintains self-control in situations of stress and conflict, seeks support when necessary and is committed to letting others know when their behaviors affect them.
Collaborator: Demonstrates availability, cordiality and participates in face-to-face communication with colleagues and clients, uses email to inform.
Participative : Complies with established agreements and increases conversations, negotiating priorities and / or asking questions to validate information.
Creative : Promotes a sense of innovation for the development of new ideas, trends and processes to carry out their work.
Utopian : Focused on professional development and change management, ensuring to include all those who are impacted by the change.
Equal Employment Employer